Vice President, eCommerce Client Success

| Seattle
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Ideoclick is a Seattle based company, founded by former Amazonians, offering a suite of services to empower brands to successfully drive their eCommerce business. We provide strategic advisory and business planning, pricing strategy, marketing, content creation and optimization, catalog management, inventory management, and reporting data and software for our diverse set of clients.

Our high-quality, global customer base includes businesses such as Clorox, Kellogg’s, Unilever, CVS and many other top brands and retailers. We’re an entrepreneurial organization that is growing fast and looking for an experienced, innovative and talented Vice President of Client Success!

In this role, you will be responsible for business strategy development, client growth, and service innovation; and leading the high performing team that will deliver it. As a member of the senior leadership team, the VP of Client Success will develop and implement the long-term strategy for the Client Success Team, including but not limited to, account service strategy, client marketing innovation, account protection strategy, and revenue generation.

At Ideoclick, we work as a distributed team. While we maintain a corporate presence in Seattle, WA; our employees have the flexibility to work from the location they choose, and we are open to this role living/working anywhere in the US.

What you’ll do:

  • Drive value for Ideoclick clients; achieve revenue targets based on overall company and client strategies
  • Implement processes and systems that help account management, marketing, and merchandising teams to deliver impactful, scalable solutions across different client tiers
  • Adjust and optimize service offerings and quality to maximize client returns
  • Lead and develop a Client Success team that is empowered to deliver innovative solutions, communicate performance, and manage risk with our clients
  • Partner with Business Development leadership to develop and execute strategies that create successful client relationships and minimize churn
  • Provide executive support as part of client engagements, building relationships that result in better communication and risk mitigation
  • Measure and evaluate services activity against the company’s and clients’ objectives and intended results
  • Develop and manage a high performing Client Success team through prioritization, workload balancing/utilization, employee engagement, and staff development
  • Identify gaps and best practices in operational support to improve overall performance

What you’ve done:

  • Spent 12+ years in client facing roles, such as Client Success, Relationship Management, or Account Management within an SaaS, CPG, eCommerce or agency environment
  • Successfully lead a large cross-functional team, 30+ reports for 5+ years
  • Consistently exceeded revenue and growth targets
  • Accountable for client retention, engagement, and NPS, while working to mitigate churn and drive engagement
  • Gained experience working in a startup environment – ideally growth stage
  • Worked with eCommerce platforms, and/or experience in consumer goods industry
  • Able to direct, lead, coach, and develop a high performing team
  • Strategic yet hands-on and willing to roll up your sleeves in support of our clients and team
  • Experience with digital marketing or other eCommerce platforms, products and services

What you’ve got:

  • Ability to direct, lead, coach, and develop a high performing team
  • Strategic expertise with the willingness to be hands-on and roll up your sleeves in support of our clients and team
  • Experience with digital marketing or other eCommerce platforms, products and services
  • Excellent written and verbal communication and presentation skills
  • Strong ability to creatively solve tough problems – you think outside the box
  • Open mind to explore different solutions and ideas presented by others
  • Ability to hold yourself and others accountable
  • Great time management skills – you can effectively manage and prioritize tasks

What’s in it for you?

  • Working with a talented, dynamic and collaborative group of people
  • Competitive salary and benefit package
  • Medical, Dental and Vision insurance
  • 401k
  • Flexible working hours
  • A casual, relaxed atmosphere in a modern, spacious office in the Pioneer Square area with convenient access to transit and phenomenal views of the Puget Sound and CenturyLink Field
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM

Location

Ideoclick is located in Seattle's historic Pioneer Square neighborhood, just steps from CenturyLink Field and easily accessible for commuters!

What are Ideoclick Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees A parking subsidy of up to $240.00/month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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