The Director of Customer Operations will be a key point of contact for troubleshooting and resolving system-related issues while proactively identifying opportunities for process improvements, automation, and efficiency gains. This role will provide training and support to our customer success teams on system functionalities, best practices, and new features. Leveraging strong analytical, problem-solving, and communications skills combined with extensive experience in revenue and sales operations, this role will be the go-to expert for system configurations, technical workflows, and integrations across multiple platforms.

What You Will Do:

• Routinely update and maintain system configurations, technical workflows, and integrations to ensure optimal performance (ex. Gong, DealHub, Catalyst).
• Identify and implement system enhancements to streamline processes and improve user experience.
• Partner with cross-functional teams including Sales, Marketing, Customer Strategy, and Finance, to ensure seamless integration and alignment of business systems with organizational goals.
• Serve as a point of contact for troubleshooting system-related issues, addressing inquiries, and implementing solutions in a timely manner
• Proactively identify opportunities for process improvements, automation, and efficiency gains within the business.
• Provide training and support to customer success teams on system functionalities, best practices, and new features
• Manage and support special projects as needed.

Who We Are Looking For:

• Bachelor's degree in Business, Marketing, Engineering, or related field.
• 10+ years of experience in revenue operations, sales operations or related role.
• Strong analytical and problem-solving skills.
• Experience with CRM systems and sales technology tools (Salesforce/Clari/Gong).
• Strong communication and interpersonal skills. Ability to work independently and as part of a team.
• Proven ability to strategize plans for and tactically implement technical tools, features, and enhancements.
• Ability to think independently and partner collaboratively.
• Ability to challenge the status quo.
• Proven track record of success in driving sales performance and customer satisfaction.
• You adapt quickly and thrive in a dynamic, growing, and deadline-driven environment where flexibility and teamwork are critical.
• You are comfortable with ambiguity and an ever-changing work environment.
• We are looking for a proactive, motivated, and results-driven individual who is dedicated to helping our sales team succeed and our customers thrive.

Bonus Points If You Have:

• MBA (but we also love brilliant people who didn’t go to business school).
• Experience with SQL and Python strongly preferred.
• Industry experience in B2B SaaS or B2B consumer brand.

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Seattle is $152,000 - $165,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive benefit plans covering medical, dental, and vision
• Fertility benefits
• 401k plan plus company match
• Company paid Life Insurance
• 20 days of Paid Time Off annually
• 9 Paid company holidays
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
• Summer Fridays early close at 2 pm
• Fully stocked kitchen snacks with fresh fruit weekly