Top Customer Success Jobs in Seattle, WA

Leads and coaches a global Customer Success team while owning renewal, retention, expansion, forecasting, and churn mitigation. Supports strategic enterprise accounts, escalations, executive engagements, and cross-functional customer handoffs. Develops playbooks, reinforces performance goals, advocates AI adoption, and contributes to hiring and talent development. The role requires up to 50% travel and experience serving enterprise B2B SaaS customers in risk, compliance, or security environments.

Owns post-sale relationships for strategic ServiceNow customers, serving as a C-suite advisor to drive platform adoption, satisfaction, retention, renewals, and expansion. Leads complex transformation programs, governance, escalation resolution, risk mitigation, executive communications, and value realization. Partners with sales, delivery, and customer success teams to identify opportunities, shape strategy, improve outcomes, and mentor colleagues while applying AI to optimize workflows and customer solutions.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a portfolio of mid-market customers, driving product adoption, value realization, retention, and account growth. Build relationships with finance stakeholders, lead business reviews, analyze usage data, mitigate churn risks, and advise customers on spend management, credit policies, reconciliation, and reporting workflows. Partner cross-functionally with Sales, Product, Credit, Risk, Operations, Implementation, and Solutions teams to improve customer outcomes and influence product enhancements.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Lead and scale post-sale customer organization across strategic account management and high-volume customer success operations. Oversee enterprise account management, retention, expansions, and a technical support organization; drive AI/automation, operational reporting, customer feedback loops into Product/Engineering, and cross-functional partnerships to improve onboarding and support efficiency.

Supervise Customer Success Representatives, plan workloads, monitor service levels and KPIs, resolve escalated customer issues, manage credit memos, and coordinate with sales and operations. Lead training, coaching, performance management, hiring support, culture building, and continuous improvement initiatives. Ensure customers receive effective support for products, deliveries, warranties, pricing, billing, and company systems while improving team efficiency and satisfaction.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage post-sale Starlink activations and billing by reviewing orders, setting up customer accounts, tracking shipments and activation dates, reconciling past-due balances and unapplied cash, maintaining operational trackers, escalating risks, and improving processes. This entry-level role supports high-volume order execution and requires clear communication, accuracy, and willingness to work across time zones.