Top Customer Success Jobs in Seattle, WA

Serve as a product expert for impact.com, manage assigned accounts with proactive monitoring and regular check-ins, deliver training and reactive product support, build client relationships, escalate technical issues, and drive successful affiliate/partnership marketing campaigns.

Manage and support enterprise accounts by providing product expertise, proactive account monitoring, regular check-ins, training, and relationship building. Resolve issues, escalate technical problems, and collaborate cross-functionally to optimize clients' marketing campaigns and drive success.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health monitoring, issue resolution, renewals, and upsell/cross-sell. Coordinate cross-functionally with sales, engineering, support, and operations, conduct QBRs, negotiate renewals, and build executive-level client partnerships to drive retention and account growth.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage end-to-end Signature Success experience for a portfolio of high-value education customers. Build trusted relationships with business and technical stakeholders, drive adoption and measurable business value, monitor platform health, surface expansion and renewal opportunities, and coordinate cross-functional teams to resolve escalations and incidents.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Manage post-sale client relationships for eCommerce brands and agencies, leading onboarding, adoption, campaign strategy, performance analysis, renewals, upsells, and account recovery. Serve as trusted advisor across marketplaces (Amazon, Walmart, Target), train clients on the ProductWind platform, collaborate with internal teams, and drive measurable commercial outcomes and GRR/expansion metrics.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

Serve as the primary customer advocate for Signature Success Plan clients in Marketing & Commerce. Drive adoption, technical health, and ROI by aligning platform features with business goals, conducting quarterly reviews, managing incidents, building executive relationships, and leveraging AI agents and Salesforce product expertise to guide renewals and expansions.

Own post-sale lifecycle for Revenue & Finance Automation customers: drive retention, expansion, adoption, and account health. Act as trusted advisor on payments, billing, tax, and invoicing; partner with account teams and internal stakeholders to optimize value, surface feedback, and identify growth opportunities.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The role involves improving customer experience through metrics analysis, cross-functional collaboration, and managing software automation projects. Strong analytical skills and technical knowledge are essential.

The Senior Customer Success Manager drives business impact for complex clients, ensuring customer goals are met through strategic planning, relationship management, and resource mobilization while leveraging Tableau expertise.

As an Enterprise Customer Success Manager, you'll develop strategic account plans, advise financial stakeholders, manage complex enterprise accounts, and drive product adoption to ensure customer success.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Manage onboarding, launch, and ongoing support for internal podcast programs. Advise clients on adoption and communication strategy, create support resources (FAQs, guides, templates), and build trusted client relationships to scale private audio for employee communications.