Top Customer Success Jobs in Seattle, WA

Owns Resi’s post-sale customer success function, including onboarding, support, retention, expansion, team leadership, strategic planning, budgeting, automation, and client health management. The Director will build scalable customer success processes, lead cross-functional coordination, oversee key accounts, and drive gross and net revenue retention for a B2B software and managed-services platform.

Own a portfolio of 20–25 mid-market and enterprise accounts from implementation handoff through renewal and expansion. Build executive relationships, drive adoption and business outcomes, manage customer health and escalations, lead renewals, and identify expansion opportunities. Serve as a product and workflow consultant, deliver enablement, translate customer feedback into product recommendations, and collaborate with Sales, Support, Product, and Engineering.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Manages a portfolio of client accounts, driving implementation success, product adoption, renewals, and expansions. Leads negotiations, forecasting, strategic account planning, client workshops, and presentations while using data to guide decisions. Mentors junior client success managers, maintains CRM data, collaborates cross-functionally, and communicates client feedback to improve products and services. Requires strong relationship-building, communication, analytical, and K-12 education knowledge, with up to 25% travel.

Owns Starlink customer activations, billing, order setup, shipment coordination, invoicing, reconciliation, and issue resolution across Latin America. The role requires fluent Spanish and English, strong operational accuracy, familiarity with regional logistics and Mexico’s CFDI invoicing, and the ability to manage high order volumes. The specialist tracks milestones, resolves past-due balances and unapplied cash, communicates with customers and internal teams, and improves operational processes.

Supports Starlink customer activations, hardware shipments, Brazilian invoicing, billing reconciliation, and account setup. Coordinates with customers, internal teams, and local partners to resolve delivery and documentation issues, track milestones, address past-due balances, and improve operational processes. Requires fluency in Portuguese and English, familiarity with Brazilian invoicing and logistics, strong organization, and accuracy in high-volume workflows.

Own lender customer relationships for an AI-powered mortgage pre-underwriting platform. Drive adoption, monitor engagement and value, lead check-ins and business reviews, troubleshoot workflow issues, coordinate resolutions with product and engineering, and support onboarding, implementation, testing, training, and launch readiness. The role requires mortgage lending experience, hands-on Encompass experience, strong communication and organization, customer focus, and comfort learning software and working with technical teams.

Build and lead Fotokite’s global post-sales Customer Success function. Create scalable playbooks and SOPs, implement customer health tracking and telemetry dashboards, manage strategic accounts, recruit and coach regional teams, and drive retention, expansion, software subscriptions, and service revenue across public safety, defense, OEM, and enterprise security customers.

Own a portfolio of enterprise accounts, build trusted relationships with VP- and CMO-level stakeholders, lead strategic business reviews, and support renewals and expansion. Monitor account health, interpret paid media performance data, diagnose issues, and translate insights into business outcomes. Partner cross-functionally to advocate for clients and help establish scalable customer success processes and playbooks.

Manage a high-volume portfolio of healthcare facility customers, monitor engagement and account health, conduct outreach, support retention and re-engagement, deliver customer education, identify growth opportunities, and relay recurring customer feedback to internal teams. Track campaign and account performance, prioritize work using data, and contribute to scalable customer success programs.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Manages strategic customer relationships, adoption, success planning, executive business reviews, renewals, and customer health forecasting. Partners with Sales, Support, Professional Services, and Product to resolve issues, mitigate churn risk, improve retention, and identify expansion opportunities. Serves as a customer advocate and drives value realization across PowerSchool’s education technology products.

Leads LucyRx’s strategic client success function across its PBM portfolio, focusing on client satisfaction, retention, renewals, growth, and profitability. Builds executive client relationships, oversees account strategies and renewal plans, manages escalations, develops client success leaders, and establishes performance standards. Partners with Sales, Operations, Clinical, Product, and Finance teams to represent client needs, improve value realization, and strengthen long-term partnerships.

Manage and grow customer accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and revenue growth. Develop success plans, build stakeholder relationships, negotiate renewals, identify churn risks, forecast performance, and report customer insights. The role requires collaboration with sales and internal teams, strong product knowledge, proactive problem-solving, and management of a large portfolio of accounts.

Own post-sale relationships for enterprise customers, driving adoption, value realization, retention, renewals, and expansion. Serve as a strategic advisor, lead executive business reviews, monitor customer health, manage escalations, coordinate cross-functional teams, and translate customer goals into measurable outcomes. The role also champions customer feedback internally and supports long-term advocacy through references, case studies, and expansion opportunities.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Leads Cohere’s global Customer Success, Services, and Technical Support teams, driving adoption, customer experience, lifecycle strategy, and executive-level customer advocacy. Defines workflows and handoffs, coaches functional leaders, analyzes customer and support data, improves the customer journey, and influences product strategy. Partners with pre-sales, Product Management, and Machine Learning Engineering to represent customer needs and deliver value to enterprise AI customers.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Manages a portfolio of K-12 education customers, serving as the primary post-sales contact and partnering with Sales to drive renewals, retention, expansion, and revenue growth. Responsibilities include relationship management, implementation support, customer training, adoption, issue resolution, executive engagement, feedback collection, data analysis, and strategic on-site visits. The role requires literacy or K-12 curriculum expertise and collaboration across internal teams.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Owns the full lifecycle of assigned customer relationships, including onboarding, retention, satisfaction, issue resolution, and growth. Serves as a trusted advisor to law enforcement clients, helping them maximize software value through consultations, demonstrations, briefings, and best-practice guidance. Identifies account risks and growth opportunities, tracks customer-success metrics, supports escalations, and collaborates with sales, training, and internal teams. Regular travel to customer locations is required.

Leads MuleSoft Customer Success Management for enterprise Signature Success Plan customers. Manages 6–12 CSMs, drives product adoption, renewals, expansion, retention, customer health, escalations, and executive relationships. Partners with Sales, Support, Engineering, Product, and Delivery teams to resolve critical issues, allocate resources, improve customer outcomes, and develop team talent. Requires strong enterprise customer success leadership, technical integration knowledge, executive communication, project orchestration, and experience driving expansion revenue and net revenue retention.

Leads customer success delivery for Microsoft Cloud customers by managing relationships, account plans, consumption strategies, support contracts, renewals, escalations, and cross-functional solution delivery. Advises customers on cloud adoption, aligns technology initiatives with business outcomes, coordinates technical and sales teams, identifies expansion opportunities, and drives operational health and continuous improvement.