Top Customer Success Jobs in Seattle, WA

Leads strategic customer success for complex, multi-org Salesforce customers. Owns success plans, ROI-driven engagement, executive stakeholder relationships, resource mobilization, risk mitigation, renewals, and go-live support. Advises customers on Sales Cloud, Service Cloud, AI governance, Trust Layer practices, and Agentforce capabilities while mentoring team members and driving adoption, technical health, and business value.

Manages utility and energy service company accounts, building long-term client relationships, meeting program and financial goals, forecasting resources, leading business reviews, resolving issues, and identifying growth opportunities. Coordinates cross-functional teams, supports proposals and RFPs, ensures successful solution delivery, and mentors less experienced client success managers. The role requires client-facing account management, sales and closing experience, CRM familiarity, strong communication, and up to 25% travel.

Manage corporate client domain portfolios, including registrations, transfers, updates, DNS and SSL-related issues, and third-party partner coordination. Support client success managers, communicate with clients and internal teams, create operational reports, and help resolve technical issues. The role requires domain industry experience, client success or account management experience, strong communication, organization, accuracy, and intermediate Excel skills.

Build and manage client relationships for pre-employment screening services. The Client Success Manager monitors client health, resolves at-risk accounts, aligns products with hiring needs, conducts business reviews, and partners with internal stakeholders to deliver strong client experiences and retention. The role requires effective communication, problem-solving, adaptability, and experience with customer success or account management.

Own post-sales relationships for enterprise customers from onboarding through renewal. Drive Airtable and AI adoption, workflow launches, governance, success planning, executive business reviews, ROI measurement, enablement, account health monitoring, risk identification, and expansion qualification. Partner with Sales, Renewals, Product, Marketing, Support, and Services while translating customer feedback into product insights and developing scalable success frameworks.

Own the Customer Success technology stack, health scoring, workflow automation, playbooks, KPI dashboards, renewal forecasting, customer segmentation, and operating cadences. Analyze cross-system data to identify churn and expansion drivers, improve capacity planning, and provide executive insights. Lead cross-functional initiatives, implement AI-enabled workflows, and standardize onboarding, adoption, renewal, and escalation processes while influencing teams without direct authority.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Leads approximately 15 Customer Success Account Managers responsible for customer outcomes, cloud adoption, AI transformation, and portfolio performance. Builds executive customer relationships, coordinates cross-functional Microsoft and partner resources, establishes business rhythms, manages risks and opportunities, and ensures consistent customer success execution. Develops talent through coaching, succession planning, and inclusive leadership while driving measurable customer value, business growth, and operational excellence.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Manages client success and platform adoption for Skai’s marketing software, with an initial focus on paid search. Responsibilities include client retention, growth opportunities, training, technical support, campaign strategy, audits, proactive communication, ROI optimization, cross-functional collaboration, and AI-assisted documentation. Requires paid search campaign management experience, client services or technical project management experience, strong communication, and occasional travel.

Manage end-to-end customer implementation and adoption projects for healthcare organizations. Build and maintain project plans, track deliverables, capture decisions, coordinate internal and customer teams, identify risks, prepare meetings and business reviews, manage technical reviews, produce reports, and triage customer requests. The role supports multiple Community Health Worker program launches and requires strong organization, communication, live note-taking, and project management skills.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Manages relationships with key enterprise restaurant clients, supports POS demonstrations, onboarding, implementation, training, and issue resolution. Identifies upsell and expansion opportunities while gathering client feedback and coordinating with Sales, Product, Engineering, Technical Support, and Operations teams. Leads recurring client meetings, documents requirements, and ensures timely follow-up. Requires advanced Excel and PowerPoint skills, CRM familiarity, strong communication and problem-solving abilities, and fluency in English, Vietnamese, and Mandarin.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Own enterprise customer relationships from onboarding through renewal and expansion. Manage account health, conduct strategic business reviews, coordinate cross-functional launches, drive upsell and cross-sell revenue, negotiate contracts, and represent customer needs internally to influence product decisions.

Own onboarding, retention, expansion, and ongoing success for high-value international enterprise and mid-market clients across EMEA, India, and selected Asian markets. Lead implementations, monitor account health, coordinate cross-functional support, manage proactive client communication, and improve international Customer Success processes. The role requires independent relationship management in a remote environment and close collaboration with Sales, Product, Support, Operations, and Solutions Engineering.

Leads a regional customer success organization comprising Technical Account Managers and Customer Success Operations Managers. Develops customer success strategies, strengthens customer relationships, tracks performance metrics, manages retention risks, gathers feedback, and collaborates with Sales, Product, Marketing, and Support. Reports outcomes to senior leadership while driving customer satisfaction, product adoption, revenue growth, and retention.

Manage post-sale relationships for EverHealth SaaS customers, driving product adoption, retention, satisfaction, expansion, and revenue growth. Develop customer success plans, monitor usage, identify upsell and cross-sell opportunities, facilitate internal and external collaboration, solve customer problems, recommend effective product workflows, and maintain expertise across EverHealth platforms. The role requires service delivery and relationship management experience, preferably in SaaS and healthcare, and may involve travel to company offices.

Manage strategic enterprise customer accounts from purchase through measurable outcomes. Build success plans, drive product adoption, monitor account health, mitigate risks, lead executive success reviews, manage escalations, and coordinate cross-functional teams. Partner with Sales and Renewals on retention and expansion, collect customer feedback, develop advocacy opportunities, and guide customers in applying BeyondTrust’s cybersecurity solutions effectively.

Own strategic enterprise customer relationships for Prisma, driving retention, platform adoption, revenue expansion, and measurable client outcomes. Build executive and operational stakeholder relationships through frequent in-person engagement, lead business reviews, monitor account health, identify upsell and cross-sell opportunities, coordinate cross-functional issue resolution, maintain CRM intelligence, and improve customer success processes and reporting.

Owns a portfolio of strategic merchant accounts, driving retention, revenue growth, renewals, expansion, adoption, and customer advocacy. Serves as a trusted advisor on payment strategies, negotiates complex contracts, presents to executive stakeholders, resolves complex customer scenarios, and coordinates internal teams to deliver customer outcomes and commitments.

Manage long-term B2B SaaS customer relationships across the lifecycle, driving adoption, retention, and account growth. Lead training, enablement sessions, cadence calls, and executive business reviews. Build strategic account plans, resolve escalated issues, advocate for customer needs, and collaborate with sales, professional services, customer care, and product teams. Identify scalable improvements and use customer data and KPIs to forecast attrition and improve outcomes.

Own customer success relationships for a SaaS facilities-management platform. Responsibilities include developing success plans, driving product adoption, monitoring customer health, identifying risks and expansion opportunities, coordinating escalations, advocating for customers, leading strategic meetings, and partnering with Sales, Support, Product, and Professional Services. The role requires platform expertise, strong communication, consultative relationship management, organizational skills, and effective use of CRM and customer-success systems.