Customer Success Strategy and Insights Manager

Job Description
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Job Requirements
You'll be great for this role if you...

• Bachelor's degree in Business, Finance, Data Science, Operations, or related field-or equivalent practical experience.
• 4+ years of experience in Customer Success Operations, Strategy, Analytics, Program Management, or related roles in a SaaS or tech environment.
• Strong analytical and data skills: advanced Excel, proficiency with BI tools like Looker or Tableau; SQL experience is a plus.
• Hands-on experience managing complex programs using project management tools (e.g., Monday.com, Asana, Jira, Smartsheet).
• Deep understanding of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Knowledge of project management methodologies (Agile, Waterfall, Hybrid) and ability to apply them practically.
• Demonstrated success in prioritizing work, managing multiple initiatives, and influencing senior stakeholders.
• Excellent communication skills-both written and verbal-with strong attention to detail and a collaborative mindset.
• Comfort working in a fast-paced, dynamic, and rapidly evolving environment.

Nice to Have:

• PMP, PRINCE2, or equivalent project management certification.
• Experience with post-merger integration within Customer Success, Operations, or Revenue organizations.
• Familiarity with change management principles and transformation programs.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!