Top Customer Success Manager Jobs in Seattle, WA
The Customer Success Manager II is responsible for supporting Carrot customers in the Small Business segment by driving retention, increasing member engagement, and maintaining customer satisfaction. The role involves acting as an advisor to HR benefits leaders and working closely with the Small Business Renewals and Expansions Manager to grow the business.
As a Customer Success Manager, you will manage large commercial accounts, ensuring high customer satisfaction and retention. You'll act as the primary contact for clients, facilitating onboarding, engagement, and addressing their concerns while collaborating with other teams. Your role includes analyzing customer usage and developing strategies to enhance their experience with Smartsheet.
As a Sr. Customer Success Manager, you will manage strategic accounts, ensuring high customer satisfaction and retention. Responsibilities include onboarding customers, conducting success reviews, providing solution guidance, and expanding account usage of Smartsheet. You will collaborate with various teams to address customer needs and enhance their engagement and experience with the product.
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