Top Customer Success Manager Jobs in Seattle, WA

Manage a portfolio of existing technology customers, building trusted relationships, improving product adoption, resolving issues, and driving retention, upsell, and cross-sell revenue. Responsibilities include maintaining accurate CRM data, conducting customer outreach and product check-ins, analyzing usage data, coordinating internal teams, managing escalations, delivering training, and supporting customer success across the Linewize product suite.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Own customer relationships from implementation handoff through renewal and expansion. Drive adoption, retention, measurable value, executive business reviews, risk remediation, and growth opportunities across an enterprise SaaS customer portfolio. Partner with Product, Support, Sales, and Development to communicate customer needs, improve outcomes, and enhance the customer success function.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Manages strategic relationships with high-value Salesforce customers, ensuring adoption, platform health, renewal, and expansion. Acts as a trusted advisor to business and technical stakeholders, coordinates Signature Success deliverables, conducts usage reviews, manages risks and major incidents, and recommends solutions aligned with customer goals. The role requires Marketing Cloud expertise, strong communication and consulting skills, AI literacy, and the ability to translate technical concepts into business value.

Own customer success for high-value Salesforce Marketing Cloud customers, serving as a strategic advisor and primary accountability point. Drive adoption, platform health, renewals, expansion, stakeholder alignment, quarterly reviews, incident communications, and value realization. Partner with Sales, Engineering, and Product Management while applying marketing operations expertise across retail and consumer goods customers. The role requires strong SaaS, Marketing Cloud, consulting, communication, and AI literacy capabilities.

Own customer outcomes across a portfolio of senior living communities, driving adoption, measurable care improvements, customer health, and retention. Lead kickoffs, training, staff and family sessions, data-informed reviews, risk management, and escalations. Build relationships with executive and clinical stakeholders, translate platform insights into operational change, maintain account health in HubSpot, and relay customer feedback to Product. The role is fully remote in the US with up to 50% travel.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Own customer success for government accounts by driving adoption, retention, renewals, expansion, and customer outcomes. Develop account strategies, train users, monitor success metrics, manage stakeholders, de-escalate risks, and advocate for customers internally. The role requires cross-functional collaboration with Product, Sales, and Support, plus customer visits and conferences approximately 15–20% annually.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.

Manages enterprise client relationships, health metrics, renewals, and expansion opportunities in regulated industries. Leads QBRs, coordinates service delivery, oversees projects, and partners with sales, finance, legal, engineering, and operations teams. Advises clients on quality systems, compliance, and risk mitigation while translating technical QA/QC services into business value. Handles escalations and drives client satisfaction, retention, and growth.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.

Manages client accounts and Account Manager and AR Specialist teams, ensuring productivity, service quality, collections performance, timely work completion, and client satisfaction. Serves as the primary client contact, resolves escalations, identifies expansion opportunities, supports onboarding, coordinates cross-functional teams, and addresses staffing and training needs. Analyzes operational data, manages multiple projects and deadlines, and promotes employee engagement and company goals.

Guide customers through onboarding, training, adoption, renewal, and expansion for a B2B fintech platform. Conduct check-ins, working sessions, and business reviews; respond to support inquiries; identify renewal risks and expansion opportunities; create customer education content; and develop engagement playbooks and process improvements. The role requires accounting or bookkeeping knowledge, strong client communication, and experience driving retention, revenue, and satisfaction outcomes.

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Own a portfolio of self-serve clients, leading onboarding, product education, adoption, retention, and growth. Provide platform support, troubleshoot campaign issues, analyze results, recommend optimizations, conduct business reviews, and identify upsell opportunities. Serve as a product expert and advocate while collaborating with Product, Engineering, and technical operations teams to resolve issues and improve customer outcomes.

Own a portfolio of 12–18 technical customer accounts, driving onboarding, product adoption, retention, expansion, and customer advocacy. Provide advanced product expertise, lead complex deployments and escalations, conduct executive business reviews, develop success plans, communicate product roadmaps, and translate customer feedback for Product and Engineering. The role also helps mature the Customer Success organization and requires technical experience with security products, cloud email, identity platforms, SQL, code, and API integrations.

Manage customer relationships throughout the lifecycle, including onboarding, product adoption, value realization, health monitoring, renewals, expansion, and advocacy. Define and track customer KPIs, conduct bi-annual health checks, coordinate with internal technical teams, identify risks and opportunities, and communicate customer needs to improve products and outcomes.

Serve as a post-sale partner to customer legal departments by leading onboarding, enablement, implementation, adoption, and ongoing value realization for a software product. Identify operational challenges, design tailored workflows, expand accounts, teach courses, present at conferences, and share customer insights with sales and product teams. The role requires legal operations knowledge, consulting experience, strong communication skills, and approximately 25% travel.