Top Customer Success Manager Jobs in Seattle, WA

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Own relationships with mid-market employer customers, manage renewals and expansion opportunities, support utilization through data-led business reviews, monitor account health, and drive product adoption. Collaborate with account executives, product, clinical, data science, legal, and marketing teams while using AI tools to improve workflows. The role requires strong communication, commercial judgment, project management, and willingness to travel 10%.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Manages a portfolio of K-12 education customers, serving as the primary post-sales contact and partnering with Sales to drive renewals, retention, expansion, and revenue growth. Responsibilities include relationship management, implementation support, customer training, adoption, issue resolution, executive engagement, feedback collection, data analysis, and strategic on-site visits. The role requires literacy or K-12 curriculum expertise and collaboration across internal teams.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Lead 4–6 week onboarding programs for mortgage lenders adopting an AI-powered pre-underwriting platform. Manage kickoffs, implementation plans, LOS integration, testing, training, launch readiness, customer support, troubleshooting, and handoffs to account owners. Build relationships with lender teams, coordinate with technical staff, resolve workflow issues, and improve onboarding materials. Mortgage industry experience and hands-on Encompass expertise are required.

Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert. Requires strong TikTok Shop knowledge, communication, organization, and client-management skills.

Own onboarding, adoption, retention, expansion, and renewals for Pro package brand and agency accounts. Manage account health, churn prevention, payment recovery, usage analysis, customer feedback, product requests, and account documentation. Support managed-service clients and join sales demos as a platform expert.

Manage a portfolio of B2B customers, driving adoption, renewals, cross-sells, upsells, and customer advocacy. Build relationships with enterprise and SMB clients, conduct business and technical reviews, troubleshoot software and integration issues, negotiate contracts, and advise customers on cybersecurity best practices. The role requires fluent Spanish and English communication, technical knowledge of integrations and IAM, Salesforce proficiency, and collaboration with sales and internal teams.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.

Manage onboarding and ongoing relationships for SaaS customers, serving as their primary advisor and advocate. Provide technical guidance on Cloudinary’s image and video platform, drive product adoption, monitor account health, identify risks, and pursue retention, growth, and upsell opportunities. Collaborate with product, engineering, support, sales, and finance teams to address customer needs and communicate customer feedback internally.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Own the post-sale customer journey for B2B SaaS finance customers, from implementation and go-live through adoption, value realization, risk management, renewals, and expansion. Monitor account health, quantify customer outcomes, lead success plans and impact reviews, identify growth opportunities, and communicate customer insights internally. Partner cross-functionally with Sales, Account Management, Implementation, Services, Product, and Support. Requires finance software experience, CRM proficiency, and up to 15% travel.

Manages relationships with mid-market employer clients, driving program adoption, enrollment, retention, satisfaction, product expansion, renewals, and advocacy. Uses data-driven insights to demonstrate program value, manages escalations and project deliverables, serves as a product expert, and coordinates with Sales, Growth, Marketing, Operations, Product, Data, and Clinical teams. Requires strong client communication, strategic influence, project management, and stakeholder management skills.

Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.