Top Customer Success Manager Jobs in Seattle, WA

The Customer Success Manager ensures high-value customer satisfaction, aligning technical and business needs while driving MuleSoft adoption and managing stakeholder relationships.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

As an Enterprise Customer Success Manager, you'll develop strategic account plans, advise financial stakeholders, manage complex enterprise accounts, and drive product adoption to ensure customer success.

As a Mid-Market Customer Success Manager II, you will manage a portfolio of customer accounts, working to ensure customer satisfaction, product adoption, and account growth through strategic partnerships and insights-driven actions.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

Manage a portfolio of customers to drive adoption and expansion of Epiq's AI-enabled legal SaaS platforms. Guide onboarding, train users, communicate product updates, surface feedback to Product, and support renewals and growth opportunities to ensure long-term customer value.

The Customer Success Manager guides high-value customers using Salesforce to achieve significant ROI, ensuring alignment of business value and technical goals while driving product adoption and engagement.

The Senior Customer Success Manager develops relationships with key accounts, ensuring success through upsells and renewals, while leading strategic client interactions and optimizing performance.

The Customer Success Manager will manage a portfolio of accounts, focusing on retention and adoption, while collaborating with various teams to ensure customer satisfaction.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

Own post-signature customer experience for long-term software and subscription agreements. Drive adoption, value realization, renewals, and measurable customer outcomes by engaging executives, managing multiple accounts, coordinating cross-functional partners, and improving the customer journey.

Own post-signature customer experience for federal enterprise and subscription customers. Drive adoption, value realization, renewals, and executive alignment; build success plans, run reviews, monitor health metrics, document activity in Gainsight, and coordinate cross-functionally to mitigate risk and enable outcomes.

Manage a book of mid-market customers to drive onboarding, adoption, retention, and renewals. Triage inbound requests, lead cross-functional resolutions, monitor health metrics, identify expansion and churn risks, and mentor other CSMs. Maintain accurate data and advocate customer needs to Product and Operations.

Manage strategic enterprise accounts to drive customer adoption and success. Lead onboarding from Close-Won to Go-Live, manage renewals and retention, collaborate with Product/R&D/Medical teams, and communicate value through strong storytelling. Represent customer needs and travel as required.

Manage a focused portfolio of large customers, driving adoption and measurable ROI of Atlan's Active Metadata Platform through consultative partnerships and strategic alignment with executive stakeholders.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

As a Customer Success Manager, you will own client relationships, create quarterly strategies, advocate for clients internally, and drive product adoption.

Own renewal and engagement lifecycle for B2B SaaS customers: manage accounts, drive adoption/renewals, surface ROI and health metrics, collaborate cross-functionally, escalate issues, and contribute to enablement and scaling of Customer Success processes.

The Customer Success Manager will build relationships with clients, ensure satisfaction, drive retention, monitor customer health, and collaborate with teams to resolve issues and identify growth opportunities.

The Customer Success Manager will manage customer relationships, align strategies with cybersecurity objectives, and drive customer satisfaction and revenue growth.

As a Customer Success Manager, you will manage post-sale relationships, ensuring customer success through onboarding, deployment, and ongoing support while coordinating with internal teams and delivering quarterly reviews.

Manage a portfolio of customers as primary contact, drive adoption and retention, respond to support requests, troubleshoot issues with product teams, identify upsell and renewal opportunities, and provide customer insights to product and engineering.

Manage a portfolio of customers to ensure successful onboarding, product adoption, and growth. Identify upsell opportunities, flag risks, deliver virtual demos, analyze usage metrics, collaborate with Sales, Product, Marketing, and Support, and mentor peers while optimizing processes to maximize net revenue retention.

Serve as primary customer advocate for Mid-Atlantic commercial accounts, oversee professional services engagements, manage SLAs and executive reporting, coordinate across sales, delivery, and project teams, drive adoption and account growth, and manage MSSP/managed service relationships to ensure service performance and customer satisfaction.