Top Customer Success Manager Jobs in Seattle, WA

Own a portfolio of strategic enterprise accounts, guiding technical onboarding, adoption, usage health, renewals, and expansion. Translate platform capabilities, security risks, and usage data into executive business value. Partner with sales, support, engineering, and product teams; contribute to QBRs, playbooks, AI-enabled workflows, and account health strategies. Mentor junior team members and help improve customer success processes across the organization.

Own a portfolio of B2B SaaS customers from onboarding through adoption, retention, renewal, and expansion. Monitor product usage and customer health, identify churn risks, drive measurable value, and partner with Sales, Product, and technical teams. The role also supports scalable customer success processes, reporting, playbooks, and automation in a fast-growing startup environment.

Own 15–20 enterprise accounts from onboarding through renewal and expansion. Build executive and stakeholder relationships, develop success and account plans, monitor customer health and renewal risk, drive adoption and value realization, lead strategic reviews, synthesize customer feedback for Product and Engineering, and create scalable customer success playbooks and processes.

Own 15–20 enterprise accounts across onboarding, adoption, renewal, and expansion. Build executive and administrator relationships, develop success and account plans, monitor customer health, mitigate renewal risk, and drive measurable value. Partner with Sales, Product, Engineering, Marketing, Support, and Alliances teams to represent customer needs, influence product direction, and create scalable customer success playbooks and executive business reviews.

Manage enterprise and mid-market customer relationships from implementation and onboarding through adoption, value realization, renewals, and expansion. Lead integration reviews, business reviews, success planning, escalations, and executive communications. Collaborate with engineering, support, and product teams to resolve issues and identify upsell opportunities. Maintain customer records in Salesforce and Planhat while helping scale customer success processes in a fully remote environment.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Manage strategic enterprise customer relationships for cybersecurity SaaS and managed security services. Drive adoption, retention, renewals, expansion, value realization, QBRs, escalations, and executive engagement. Serve as the primary customer contact while coordinating with Sales, Product, Services, and leadership. The role requires advanced knowledge of Microsoft Sentinel and Microsoft Defender, strong enterprise account management, technical communication, and customer success strategy development.

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Manage advertising partner relationships from onboarding through campaign growth on OpenAI’s ads platform. Advise advertisers on campaign performance, identify expansion opportunities, and provide actionable recommendations. Collaborate with Sales, Product, Analytics, Policy, and Operations to resolve issues, improve advertiser experience, and inform product strategy. Build scalable processes and best practices while supporting responsible platform growth and maintaining user trust.

Manage a portfolio of 500+ corporate accounts by driving adoption, monitoring account health, protecting retention, identifying expansion opportunities, delivering training and business reviews, and representing customer needs internally. Partner with strategic account managers, Sales, Marketing, Product, and Support to strengthen customer value and generate referrals. Travel up to 25% to build regional relationships.

Manage a portfolio of 400+ veterinary practice accounts, driving product adoption, customer satisfaction, retention, and expansion. Use customer health data and product usage insights to identify risks and growth opportunities, deliver targeted communications, address customer needs, coordinate cross-functional support, and lead business reviews demonstrating ROI. The role combines high-touch relationship management with scalable digital engagement.

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage major client accounts by onboarding customers, driving adoption, demonstrating subscription value, monitoring client health, and supporting renewals and expansion. Partner with sales, services, product, and technical support teams to resolve issues and design learning program implementations. Conduct business reviews, provide strategic guidance, deliver enablement, and identify opportunities to improve learner engagement and client outcomes.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Own a portfolio of Division I athletic department accounts, driving retention, adoption, renewals, and expansion. Build strategic relationships with stakeholders and senior administrators, lead business reviews, identify usage gaps, and coordinate cross-functional initiatives with Product Success and Sales. The role requires deep Division I athletics experience and hands-on expertise with Teamworks Operations products, including Hub, Compliance, and Recruiting.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manages a portfolio of RigDig customer accounts, owning retention, growth, adoption, renewals, and overall account health. Builds trusted customer relationships, leads onboarding, training, business reviews, and success planning, and provides consultative guidance to improve product utilization and measurable outcomes. Partners with Sales, Product, Marketing, and Support as the customer advocate while maintaining account plans, forecasts, health metrics, and documentation in Salesforce.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage a portfolio of B2B SaaS customers from onboarding through long-term success. Coordinate GUIDEcx implementation projects, milestones, check-ins, go-live readiness, issue resolution, account health reviews, renewals, and customer changes. Partner cross-functionally to resolve needs, reduce retention risks, improve product adoption, and identify expansion opportunities. Maintain accurate account records and provide product guidance, recommendations, and proactive customer communication.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.