Top Tech Support Jobs in Seattle, WA

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides dedicated technical support for strategic healthcare accounts, troubleshooting PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure. Owns incidents through resolution, coordinates escalations, maintains customer communication, documents troubleshooting, supports maintenance and implementations, monitors system health, contributes to root-cause analysis, and participates in on-call rotations. The role also delivers customer training and collaborates with engineering, infrastructure, product, project management, and customer success teams.

Provides dedicated technical support for strategic healthcare IT accounts. Troubleshoots PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure issues. Manages incidents, escalations, SLAs, documentation, monitoring, maintenance, customer communication, training, and technical projects. Collaborates with engineering and internal teams, participates in on-call rotations and incident response, and supports implementations, upgrades, integrations, and go-live activities.

Provides advanced technical support by troubleshooting complex customer issues across Windows Server, storage, virtualization, networking, backup, and clustering technologies. Leads cross-team incident resolution, collaborates with engineering, mentors support engineers, improves processes, develops readiness materials, and applies secure troubleshooting and data-handling practices. The role requires technical analysis, customer communication, knowledge management, and adherence to Microsoft and government security requirements.

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Provides post-launch L2/L3 technical support for broadband networks. Diagnoses complex issues across access, aggregation, routing, IP, transport, and service layers; analyzes traffic, configurations, telemetry, logs, and packet captures; isolates fault domains and determines root causes. Collaborates with NOC, engineering, operations, architecture, vendors, and service assurance teams to resolve production incidents and improve network stability in a 24x7 environment.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provides advanced technical support for NVIDIA networking and AI infrastructure products, including InfiniBand, NVLink, Ethernet, GPUs, Linux, and HPC environments. Troubleshoots customer issues across installation, operation, maintenance, interoperability, and performance. Responds through multiple support channels, collaborates with Engineering and Marketing, develops support methodologies, documents solutions, and improves internal support processes. Requires extensive networking, Linux administration, virtualization, containerization, cloud infrastructure, packet analysis, and customer debugging experience.

Provides first-line bilingual English/Spanish technical support for enterprise software, SaaS solutions, printer drivers, and third-party applications through email, chat, and phone. Troubleshoots and resolves customer issues, escalates complex cases, documents tickets, contributes to knowledge-base content, researches product capabilities, and collaborates with Engineering, IT, QA, and Sales.

Provides on-site technical support for Denali solutions at customer locations. Installs, configures, maintains, and troubleshoots hardware and software; assesses system compatibility; trains client staff; documents installations and procedures; communicates with customers; and collaborates with engineering teams to improve solutions.

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Provides hands-on L2/L3 troubleshooting for production broadband networks, investigating connectivity, routing, latency, packet loss, subscriber access, and service performance. Analyzes packet captures, logs, alarms, counters, and routing tables; performs root-cause analysis; coordinates with NOC, engineering, operations, and vendors; supports upgrades, migrations, maintenance, launches, and operational documentation.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots issues, researches solutions, documents interactions in Salesforce, manages case follow-ups, escalates unresolved problems, and delivers empathetic customer service in a high-volume environment. The role requires strong communication, critical thinking, multitasking, technical troubleshooting, and proficiency with common operating systems, browsers, productivity applications, and devices.

Provides Tier 1 technical support to customers by phone, chat, and email. Troubleshoots product and platform issues, researches solutions, documents interactions in Salesforce, manages follow-ups, escalates cases appropriately, and delivers empathetic customer service in a high-volume environment.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.