Our Opportunity:
Chewy is looking for a Manager, Merchandising Data Analytics to join our Healthcare Analytics Team. At Chewy, we are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how pet parents care for their pets and how veterinarians support them. We are on an exciting journey to build out a comprehensive set of virtual care solutions that deeply engage and interconnect vets and pet parents, making it easier for pets of all shapes and sizes to lead healthy, happy lives. In this role, you will be responsible for developing analytics solutions and insights in support of our Virtual Care offering (Connect with a Vet) and Healthcare Services businesses. You will partner directly with Healthcare senior leadership to influence strategies that maximize financial performance, user acquisition & retention, along with overall customer experience.
The ideal candidate demonstrates exemplary skills analyzing large data sets, partnering with business stakeholders, and turning data into actionable insights. Strong written and verbal communication skills are required as this role will lead analyses, share findings with business teams, and drive strategies that promote favorable financial and customer experience outcomes. This individual is highly proficient in developing and executing cross-functional project plans while being able to operate with minimal direction from leadership.
What you'll do:
- Lead insights generation by delivering clear, written narratives that use data to tell stories and offer recommendations to improve business performance
- Lead development of KPIs and best-in-class measurement frameworks for evaluating customer engagement with Chewy’s Healthcare Services across digital and physical platforms.
- Build reports and analytics tools that continuously improve Chewy’s measurement of customer acquisition, retention, feature engagement, and financials from various product offerings
- Program manage cross-functional initiatives which require development of new data sources and changes to existing data infrastructure and analytics products
- Partner with business analysts and data engineering teams to prioritize, QA, and release new data tables, metrics, and analytics solutions
- Coach and develop business analysts
What you'll need:
- Bachelor’s degree in Business Analytics, Finance, Math, Statistics, Economics or a related degree with analytics and quantitative emphasis.
- Minimum 6 years of related work experience analyzing data and delivering business insights
- Strong leadership skills with minimum of 3 years managing analysts or data engineers
- Strong written and verbal communication skills with proven ability to translate analyses into business actions and quantified impact
- Advanced Excel skills (data connections, complex formulas, pivot tables; VBA is a nice-to-have)
- High degree of proficiency in SQL and thorough understanding of database architecture
- Strong data visualization skills Tableau or complementary visualization tools
- High degree of proficiency interpreting business metrics, executing complex analyses, and connecting multiple data sources to explain business performance
- Proven experience independently managing cross-functional projects, delivering results on tight timelines with minimal direction from leadership
- Proficiency with Ecommerce customer & site analytics data sets (e.g. customer journeys, conversion funnels, feature measurement) along with marketing, pricing, assortment, and fulfillment strategies
- Thorough understanding of Financial KPIs and P&L statement
- Superior attention to detail and proven ability to deliver data with integrity
- Ability to operate in ambiguous environments with speed and commitment to high quality
- Ability to travel up to 10% of the time
Compensation & Benefits:
Our salary range for a Manager, Merchandising Analytics III position is $129,500.00 - $207,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
