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Lead a multi-partner, fully outsourced customer support operation, focus on operational oversight, strategic planning, and cross-functional collaboration to achieve business objectives and key performance goals.
Senior Data Scientist position at Square Banking focused on expanding credit eligibility, enhancing loan profit, and improving banking user experience globally. Responsibilities include influencing product roadmap, leading A/B testing, identifying customer profiles, and owning business metrics.
Consumer Protection Compliance Program Manager at Block's Cash App, overseeing systems and controls to ensure compliance with U.S. consumer protection laws. Responsibilities include building compliance vision, identifying risks, engaging with stakeholders, analyzing regulatory changes, and providing guidance on compliance policies and procedures.
