CPCE EPS Learning & Content Coordinator at Expedia Group

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CPCE EPS Learning & Content Coordinator

 

The EPS Conversation Platform and Customer Engagement (CPCE) team requires an enthusiastic, detail orientated, results focused individual to help support external partner audiences with CPCE process to ensure partner engagement for the EPS Business globally by providing learning, content and supporting communications support.

 

This role is responsible for ensuring there is clear knowledge transfer of CPCE processes, tools and standard methodologies to relevant supporting partners with a concentration on external partner engagement and learning via all available channels.

 

As part of the global CPCE EPS Partner Connect & Enablement team, you will support CPCE EPS initiatives and operational requirements as it relates to the external partner audience with content creation, communication and delivery. Also, as a champion by providing partner feedback and making suggestions for improvement to ensure partner success.

 

You will aid external partners with their onboarding and learning support throughout their partnership with EPS ensuring a smooth operational working relationship.

 

What you’ll do:

  • Be a great storyteller: curate and deliver authentic and compelling stories and build narrative around product and initiatives to improve the CPCE’s connection and relevance to external partners

  • Represent the company’s values and portray a professional image

  • Build and manage business relationships in a global, culturally diverse matrix organization

  • Be connected: hold strong, authentic and productive relationships with key partners including EPS Marketing Team, Sales Enablement, CPCE Operational team to build CPCE EPS content to support learning and effective communications

  • Collaborate with business partners to develop communications and learning plans on brand with a focus on partner success

  • Support EPS CPCE global processes by providing content to address partner learning needs

  • Support Partner learning with engaging content creation, using instructional design which effectively address partner needs and provide training delivery, both via webinars or onsite at partner location

  • Translate complex concepts into understandable communications, learning and content for easy consumption by new users

  • Deliver professional communications to partners and EPS partners by supporting EPS CPCE sales & partner engagement communication strategy

  • Provide general day to day administration support, ranging from managing documentation translation, updating knowledges bases to providing screen shot

  • General administrative and ad hoc admin duties to support the L&D manager

  • Function as a consultant identifying and documenting partner’s learning needs, communicating gaps to relevant partners along with potential recommendations and seek opportunities for improvement in the ways we communicate to partner

  • Identify and ensure a high level of response to internal partner needs

  • Reviewing EPS related materials for the internal call centers and ensuring internal-facing and external-facing Knowledge Base articles are in sync

  • Continually review working practices and present ways to improve ways of working

  • Operate effectively and collaborate in a virtual team with focus on meeting team’s OKRs

 

Who you are:

  • Strong IT proficiency (with intermediate to advanced knowledge of Excel, Powerpoint, Word, Outlook, etc.)

  • Excellent interpersonal skills, both written and spoken

  • Excellent planning and organizational skills being able to manage conflicting priorities and a varied workload with limited supervision

  • Able to cultivate relationships in virtual teams

  • A solution focused attitude with the ability to meet deadlines while being detail conscious

  • Experience in Adult Learning and Performance training, supporting and coordinating role with multiple programs

  • Experience working in a busy, diverse and administrative role in a global/technical services environment

  • Ability to deliver presentations and communicate effectively with attention to detail

  • Flexibility to support different time zones and attend meeting outside standard office hours

  • Demonstrate good judgment and proactive problem-solving methods

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you!

 

Why join us: 

 

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.   

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

 

*LI-NL1

 

 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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