CPCE EPS Learning & Content Coordinator

The EPS Conversation Platform and Customer Engagement (CPCE) team requires an enthusiastic, detail orientated, results focused individual to help support external partner audiences with CPCE process to ensure partner engagement for the EPS Business globally by providing learning, content and supporting communications support.

This role is responsible for ensuring there is clear knowledge transfer of CPCE processes, tools and standard methodologies to relevant supporting partners with a concentration on external partner engagement and learning via all available channels.

As part of the global CPCE EPS Partner Connect & Enablement team, you will support CPCE EPS initiatives and operational requirements as it relates to the external partner audience with content creation, communication and delivery. Also, as a champion by providing partner feedback and making suggestions for improvement to ensure partner success.

You will aid external partners with their onboarding and learning support throughout their partnership with EPS ensuring a smooth operational working relationship.

What you’ll do:

• Be a great storyteller: curate and deliver authentic and compelling stories and build narrative around product and initiatives to improve the CPCE’s connection and relevance to external partners

• Represent the company’s values and portray a professional image

• Build and manage business relationships in a global, culturally diverse matrix organization

• Be connected: hold strong, authentic and productive relationships with key partners including EPS Marketing Team, Sales Enablement, CPCE Operational team to build CPCE EPS content to support learning and effective communications

• Collaborate with business partners to develop communications and learning plans on brand with a focus on partner success

• Support EPS CPCE global processes by providing content to address partner learning needs

• Support Partner learning with engaging content creation, using instructional design which effectively address partner needs and provide training delivery, both via webinars or onsite at partner location

• Translate complex concepts into understandable communications, learning and content for easy consumption by new users

• Deliver professional communications to partners and EPS partners by supporting EPS CPCE sales & partner engagement communication strategy

• Provide general day to day administration support, ranging from managing documentation translation, updating knowledges bases to providing screen shot

• General administrative and ad hoc admin duties to support the L&D manager

• Function as a consultant identifying and documenting partner’s learning needs, communicating gaps to relevant partners along with potential recommendations and seek opportunities for improvement in the ways we communicate to partner

• Identify and ensure a high level of response to internal partner needs

• Reviewing EPS related materials for the internal call centers and ensuring internal-facing and external-facing Knowledge Base articles are in sync

• Continually review working practices and present ways to improve ways of working

• Operate effectively and collaborate in a virtual team with focus on meeting team’s OKRs

Who you are:

• Strong IT proficiency (with intermediate to advanced knowledge of Excel, Powerpoint, Word, Outlook, etc.)

• Excellent interpersonal skills, both written and spoken

• Excellent planning and organizational skills being able to manage conflicting priorities and a varied workload with limited supervision

• Able to cultivate relationships in virtual teams

• A solution focused attitude with the ability to meet deadlines while being detail conscious

• Experience in Adult Learning and Performance training, supporting and coordinating role with multiple programs

• Experience working in a busy, diverse and administrative role in a global/technical services environment

• Ability to deliver presentations and communicate effectively with attention to detail

• Flexibility to support different time zones and attend meeting outside standard office hours

• Demonstrate good judgment and proactive problem-solving methods

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you!

Why join us: 

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.   

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.