Learning Program Manager (Sales) at ServiceNow

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Description

 

Learning Program Manager (Sales)
(Specialization  - Sales focus)
Location: San Diego, CA; Santa Clara, CA; or Remote, CA

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role:

The Curriculum Design and Developer is responsible for the design, development, and delivery of world class training curricula, content and classes based on current curricula development methodologies and adult learning theories.  The successful candidate for this role will be responsible for end to end design and development of role-based curricula designed to support the development needs of the global sales teams, including Sales, Solution Sales, Ace Sales and Inside Sales.  Candidates must be well versed in problem identification, needs and learner analysis, educational strategies, implementation strategies and effective evaluation and feedback methods and analysis.

This role focuses on curriculum development, instructional design, and program management.

What you get to do in this role:

  • Work in collaboration with the Sales Business Partner(s) and the Onboarding Curriculum designer for core direction on top-priority job roles.
  • Analyze training needs and requests and recommend the appropriate learning solutions.
  • Collaborate effectively with Customer Success Enablement team members, internal business partners, subject matter experts (SMEs), and stakeholders to design, develop, test, launch and evaluate internal training curricula and content.
  • Design and develop learning curricula and programs incorporating adult learning principles, systematic curriculum development methods, and instructional design principles to create learning content that best fits the needs of the learner.
  • Incorporate a variety of learning delivery methods including classroom, virtual instructor-led training, on-demand self-paced and blended learning content.
  • Use program management skills and tools to independently manage multiple small to medium scale projects from initiation through delivery.
  • Leverage rapid, agile development techniques and processes to work with the content Instructional Design team to create content for a rapidly changing environment.
  • Develop and incorporate exercises, tutorials, job aids, assessments, and other methods of learning into all curricula. (Kirkpatrick four levels of evaluation)
  • Provide continual assessment of program effectiveness and quality.
  • Assist in maintaining materials, courses, and content on an ongoing basis.

In order to be successful in this role, we need someone who has: 

  • Ability to work collaboratively in a multidisciplinary team with a flexible work style (matrix environment).
  • Ability to apply strong working knowledge of modern curriculum development methodologies and adult learning theories to curriculum design and development.
  • Demonstrated experience designing and facilitating a variety of learning offerings including instructor-led materials, web-based/eLearning, job aids, multimedia (video, graphic, audio), blended learning, and assessments.
  • Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, develop projects.
  • Strong organization skills and is disciplined with time to effectively manage and execute on multiple projects simultaneously.
  • Strong attention to detail, accuracy, and analytical skills.
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
  • Strong experience in training and enablement organizations.
  • Bachelor’s degree or equivalent.
  • Ability to travel up to 25% of the time.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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