About us:  

Limeade is an employee experience software company on a mission to transform work into a source of positivity, energy, humanity, and purpose. Founded in 2006, Limeade is a pioneer in the HR technology industry and is consistently recognized for its own award-winning culture. Today, Limeade solutions are used in approximately 100 countries around the globe. We help every employee know their company cares - and deliver people and business results that matter. Limeade partners with its customers to transform the overall employee experience by helping to improve employee well-being, engagement, and sense of inclusion - in addition to reducing the risk of unwanted turnover and burnout. To learn more, visit www.limeade.com (AXS listing: LME)

About the role:

We are looking for a Technical Writer that can collaborate with various stakeholders to write, review, and edit user-friendly technical content for internal developers, external developers, and Limeade end users in the form of product release notes, knowledgebase documents, internal developer wikis and other forms of documentation required. This role will report to the Director of Agility and Transformation.

Responsibilities:

• Collaborate with various stakeholders to write, review, and edit user-friendly technical content for internal developers, external developers, and Limeade end users in the form of product release notes, knowledgebase documents, internal developer wikis and other forms of documentation required.
• Create and maintain a documentation style guide and terminology dictionary/glossary.
• Develop and maintain a content management system (or systems) for internal and external documentation.
• Obtain a deep understanding of products and services to translate complete product information into content that is easy to read, easy to find, and easy to maintain.
• Identify gaps in documentation and work to prioritize and fill those gaps.
• Work across functional teams to understand business and feature requirements
• Comfortable working with managers and executive leadership.

Requirements:

• MA or MS from an accredited University in inEnglish, Communications, Computer Science, Technical Writing
• 5+ years of experience in technical writing
• 5+ years working in the Enterprise IT/Cloud computing industry
• Proficient in MS Office Suite
• Proficiency with a ticketing system (such as JIRA, Azure DevOps, etc.)
• Proven ability to meet tight deadlines with limited resources
• Proficiency with XML tools and content management systems
• Firm understanding of the systems development life cycle (SDLC) and Agile methods
• Membership/certification through the Society for Technical Communicators or other technical writing organization
• Extremely customer focused with skills to properly manage and set expectations
• Excellent verbal and written communication skills.  

Limeade provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Limeade will provide reasonable accommodations for qualified individuals with disabilities.