Visual Design & Video Producer, Digital Production

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Visual Design & Video Producer, Digital Production



This position reports to: Manager, Digital Production

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 


We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 



We are looking for a creative Visual Design and Motion Graphics Video Producer to join our Training and Certification team. You will contribute to the development of high-quality online learning for our customers and partners. You are an out-of-box creative designer, immersed in today’s creative industry and culture while embracing latest digital production trends, have a keen eye for detail, and possess a solid understanding of how successful digital prod­ucts are developed, maintained and refreshed while engaging with a variety of audiences.


What you get to do in this role:


  • Represent creative ideas, concepts and detailed designs using storyboarding techniques
  • Create professional quality graphical assets
  • Produce a range of video & digital media types from solution-level messaging, learning assets, product & process demos, and testimonials using a variety of techniques from infographics, live action, animation and more
  • Use your advanced skills to develop high quality content using the Adobe Creative Suite, in particular: ScreenFlow, After Effects, Premiere, Illustrator, and Photoshop.
  • Contribute to stakeholder design meetings on and offline; sustain relationships
  • Evaluate digital video & digital learning products production quality
  • Manage archive and workflows for storage and reuse of assets
  • Proactively manage own schedule of work, using our development process (from concept to delivery) on multiple projects

In order to be successful in this role, we need someone who has:

  • 3+ three years of experience providing visual/graphic design, video and interactive services in a corporate environment and current web-based portfolio
  • Degree in Visual Communications, Graphic Design, Interaction Design, Digital Media or similar experience
  • Strong communication and teamwork skills as well as commitment to quality
  • Experience in working within project management methodologies
  • Flexibility, persistence, dependability and ability to work in a fast-paced environment
  • Understands related fields—eLearning, usability and experience design, information design, graphic design, communications and new technologies
  • Proficiency in MS Office Suite



  • Knowledge of UX testing processes
  • Experience using Articulate Storyline, RISE and Adobe Captivate
  • Knowledge of assistive technologies
  • Knowledge and Experience of the ServiceNow Platform



We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented professionals in the business.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.




ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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