Description
Want to be part of something new and exciting?
If you get excited about online social and mobile games, then this is an opportunity you will want to explore! We are looking for a stellar Ambassador to join our email-based Player Experience team of 8 . You would be reporting to the Manager, Player Experience , who directly l eads three other Ambassadors . As a n Ambassador for our Diamond Club , you will develop relationships across the organization and will be responsible for building and maintaining relationships with our highest revenue grossing players.
As one of four Ambassadors in DoubleDown Casino's loyalty program, Diamond Club, you will support an exclusive group of players to assist each and every day and share your dazzle and excitement for the game. Additionally, you will be sharing your expertise in other high touch situations the players experience such as connecting with players through app store reviews and escalations. Ambassadors use their skills to drill down on issues and present feedback as an advocate for the voice of the player . In this role, you will work a schedule of Sunday - Thursday .
Hourly Rate for this position is as follows:

• Starting Hourly Ra te Range : $ 18.75 - $ 21.63 with short-term i ncentives
• Full Hourly Rate Range: $ 18.75 - $ 28.84 with short-term i ncentives

Be a key player in building new worlds and experiences at DoubleDown !
Our Seattle studio is the hub for all things creative - think G ame Designers, Artists, Marketers, and more ! L ocated in Seattle's International District , w e are exploring beyond social casino and focusing on creating multiple, all-new casual and mid-core franchises - expanding to create experiences in fun new worlds, developing characters, stories & gameplay! As a leader in the social casino space, we are excited to continue revolutionizing mobile games through constant innovation. Known for our fun and collaborative culture, we move quickly to deliver exciting g ame experiences to all sorts of gamers.
Your XP , Badges and Skill Tree

• 1 + years' experience in a customer facing or account management position
• Ability to build and maintain relationships with customers
• Experience with GSuite of Products (Docs, Sheets, Gmail, etc )
• Excellent written communication
• Strong reading comprehension
• Curiosity in player behaviors
• Very detail oriented
• Aptitude for understanding complex information
• Interest about how games and systems work
• Liaising with internal teams to ensure customer and department needs are fulfilled (be a voice for both the team and the player)

Other Superpower s and Abilities

• Experience with ZenDesk or other game-based CRM systems
• Experience with Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Strong customer focus orientation, games experience

Your Mission

• Build relationships with a group of DoubleDown Casino's highest revenue generating players as a Diamond Club Ambassador
• Maintains a pulse on new and emerging player facing issues
• Partners cross-departmentally to advocate as the voice of the player
• First to respond on high-touch player communication channels

• Maintain high levels of work efficiency and have a solid understanding of the game and features
• Maintain SLAs and quality scores set by department

New Adventures
On our Player Experience team, you will have a unique opportunity to learn about our games, use a wide variety of tools, and hone your customer service skills! We are researchers, educators, troubleshooters, and problem solvers who are involved in every aspect of the business. As the first line of contact for the Player, we represent the company and the games; as the direct conduit between the Player and the company, we advocate for the Player experience and give a voice to their concerns. You will be empowered to turn negatives into positives as you seek the best solution for our customers, both internal and external.
Rewards and Perks
Since our studio transitioned to a hybrid work environment (1 collaboration day per week in the office) the cool things we do for employees have slightly changed. Here is a glance at some of the fun things we do as a studio!

• Hungry? Throughout the year, anticipate snack boxes courtesy of SnackMagic !
• Does your home "office" need some comfort? Those who are local to Seattle can take advantage of our office chair lending program!
• Still not comfortable? Schedule a virtual visit from our team of ergonomics assessment professionals.
• Want to see your coworker's faces more than once a week? We also do virtual company events! Here is a snapshot of things we have done this past year:
  • Pride Bingo
  • Wine Tasting & Trivia
  • Painting Class
  • Virtual Candle Making
• Giving back to the community is just as important as giving to our employees. We have sponsored a company match for various organizations throughout the year.
• As if all of this isn't cool enough, you'll love our benefit package.
  • We offer medical, dental, vision, prescription coverage, maternity/paternity leave, group life insurance & AD&D, disability protection (short- and long-term), a 401(k) employer match and both traditional and Roth plans.
  • Not sure where to start with benefits? Health Advocate is here to help navigate benefits with you, like finding a doctor or help answering any medical related questions 24/7!
  • Every team member receives 15 days of vacation, 56 hours of sick time, 2 personal floating holidays, and 12 paid company holidays per year , prorated based on hire date.
  • With everything that's going on in the world right now, we've got your back!
    • Between our 4 Employee Assistance Programs, and our medical provider, you can access up to 12 free counseling visits annually.
    • And finally, to give you peace of mind, InfoArmor provides around the clock identity theft protection.
• Combine all of this with our amazing work/life balance and you have the dream job!

Looking for another reason we're the best place in Seattle to work? We're committed to our role as an Equal Opportunity Employer - we embrace a diverse mix of voices and create a positive environment where everyone belongs. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our communities. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. DoubleDown is committed to providing reasonable accommodation to individuals with physical and mental disabilities. If you need help completing your application, let us know! Email us at [email protected] and one of our awesome HR team members will get you everything you need. We look forward to meeting you soon!
To learn about us, please visit us here and watch us here !
To be considered, you must be at least 18 years of age with the ability to successfully pass a security criminal background investigation. You must be legally authorized to work in the United States without visa sponsorship as DoubleDown does not sponsor, renew, or extend immigration visas for this position.
*How we're handling COVID-19*
We are still hiring, so we've adapted our process to keep people safe. All positions at DoubleDown are subject to interviewing & onboarding virtually/remotely. We currently work in a hybrid environment based out of our Seattle, WA studio, where teams are expected to collaborate in the office for a minimum of 1 day per week. In person collaboration is an important part of making awesome gaming experiences and we look forward to working together both virtually and in person!