You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.

We are looking to add a proactive Customer Support Specialist to our team. This role requires a passion for customer service and a helping mindset to provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical understanding with a positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our teams and customers.

Your contribution will be: 

• Demonstrate the Nintex values in all areas of your role.
• Gain and maintain up to date knowledge of Salesforce and all of the Nintex Document Generation products to a point where you can easily understand customer’s needs, effectively troubleshoot issues, replicate problematic behavior and provide design suggestions.
• Respond to Customers via phone, email, and other contact methods.
• Be able to communicate internally and externally using clear spelling and grammar, understandable logic flow and explanations customized to the customer’s ability.
• Anticipate follow-up questions and provide additional documentation to proactively answer auxiliary questions or future issues.
• Identify further revenue generating opportunities for the business and refer to appropriate Sales team members.
• Focus on the success of the customer by documenting how they use the product, challenges they face, and providing assistance and advise where possible.
• Replicate problems reported by, confirm whether behavior is unique to Nintex and document all results.
• Participate in knowledge base article creation and sharing. 
• Participate in regular scheduled training and/or self-training using in-house or online training resources

To be successful we think you need: 

• 2-3 years' experience in a customer service role
• Proficient in all MS Office products including Word, Excel, Outlook and PowerPoint (Extra points for O365!)
• Prior experience with Salesforce or equivalent CRM 
• Excellent communication skills
• Understanding of how CRM systems work (SaaS preferred)
• Ability to think on your feet and making decisions (problem solving)

How we operate:

Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

• We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
• We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
• We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

Unleash your potential. Apply today.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.