Associate Business Systems Analyst (BSA)
The Job
The Associate Business Systems Analyst (BSA) will have a direct impact on the future of Tango Card, by helping to scale Tango Card’s business systems and identify opportunities for business process improvement. With a basic functional and technical understanding of business applications, you will collaborate with teammates and key stakeholders to address business problems and deliver progress on impactful initiatives for your fellow Tangocardians. You will get to research and report on trends and patterns, as well as make data-driven recommendations. Working closely within and beyond our team, you will administer, configure, and develop enterprise applications, automations, and integrations with a best-of-breed tech stack.
Reports To: Director, Business Systems
As an Associate Business Systems Analyst at Tango Card, you will:
- Perform day-to-day operational aspects of business systems, including administration, configuration, training, and documentation
- Analyze business processes across the organization and identify areas for improvement and automation
- Translate business requirements into functional/technical requirements for implementation using agile methodologies
- Utilize workflow diagramming and data modeling to improve the flow of information and provide assets for functional and technical development
- Design and build best practice integrations and automation between enterprise applications using native integrations, automation/integration platforms, and/or custom development
- Extract, scrub, quality control, normalize, and model data, following guidelines
- Participate in projects and initiatives as directed by team management
- Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers
- Respond to inbound support requests within SLA
- Deploy changes outside of normal business hours as necessary to minimize disruption
- Engage vendor support via designated channels and escalate as appropriate
- Undertake relevant learning to grow knowledge of systems, practices, and methodologies
To be effective in our Associate Business Systems Analyst role, you must have:
- 1-2 years relevant work experience, may include internships
- Passion for eliciting and defining business and system requirements in an agile environment
- QA or other testing experience
- Ability to prioritize tasks of varying and/or similar priority
- Excellent communication skills
- Resourcefulness to seek out answers and best practices
Our ideal Associate Business Systems Analyst at Tango Card will have most of the following skills and experience:
- Bachelors Degree in Computer Science, Information Systems or related field, or equivalent experience
- Experience with CRM (Salesforce and Service Cloud), ERP (NetSuite), Marketing Automation (HubSpot), HRIS (Namely), automation/integration platforms (Workato, Tray.io, Boomi), and/or other enterprise applications
- Understanding of SQL or other query languages
Please note: visa sponsorship is not available for this position.
- Competitive compensation package (money isn’t everything, but it helps)
- Medical, dental, and vision benefits (100% employer paid premium)
- Unlimited PTO and a generous holiday schedule
- 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
- Home-Office grant for ensuring a great WFH environment during social-distancing measures
- Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
- Continued education and self-growth opportunities through Udemy
- Virtual fitness benefits through Classpass
- Dog-friendly offices
What We’re Up to at Tango Card
Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.
We work with 2,500+ enterprise customers today, including some of the world’s most recognizable businesses: Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also partner with the top gift card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot as well as 600+ brands across 40+ countries. Our customers send millions of gift cards each month, and we’ve facilitated $2B gift card transactions since our creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.
Why Work for Us
Tango Card is proud to have been rated one of the Best Companies to work for by Built In Seattle. We’re on an incredible path to be the #1 rewards provider, and we are hiring amazing people across all areas of the business to accomplish our vision.
We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.
COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.
Reward yourself and join the Tango Card team!
Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.
Tango Card is proud to be an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.