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Hiya is revolutionizing the way people make and receive phone calls. We are one of the fastest growing mobile startups in the world. The phone dialer app has remained unchanged since smartphones launched over a decade ago. Hiya is changing this by working with mobile phone makers (like Samsung) and mobile carriers (like AT&T) to bring this innovation to more than 60 million monthly users in 196 countries. With offices in Seattle, London, and Budapest we have the backing from top investors in the US and Europe, and an exceptionally diverse and skilled team.

We have strong company values and culture and would love to share why ours is an opportunity worth considering. We appreciate and respect diversity, and are an equal opportunity employer.

We are looking for a Business Analyst to join our team in Seattle. In this role you will be responsible for conducting diverse data analysis and for illuminating mission-critical business insights. Your conclusions will be used to identify, measure, and drive focus for our team’s progress on product rollouts across new and existing customers in the market. This includes actively maintaining and evolving quantitative views on opportunity sizes and situation analysis.

A successful candidate partners with engineering and business to identify product opportunities using internal and global market data - at a variety of levels within a market - and to determine where Hiya can or cannot execute fully on those opportunities;  delivers results by projecting stepwise gains from technical milestones; and takes the lead in establishing key performance indicators for the product execution.

What will you do?

  • Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.  Educate and train users to drive usage of reports. Simplify and manage lifecycle of reports that are no longer necessary.
  • Engage directly with internal and external clients to determine and document KPIs and Business Intelligence requirements.  Respond to (and anticipate) high priority requests from senior business leaders.
  • Recognize and adopt best practices in reporting and analysis.  Use data mining, model building, and other analytical techniques to develop and maintain forecasts to drive business, technology and product plans and execution.
  • Learn and understand an increasingly broad range of Hiya’s data resources and know when, how, and which to use and which not to use based on technology and business context.

What we expect from you:

  • 3-5 years experience as a business analyst, or similar job function, working cross-functionally with real-world, complex datasets.
  • Strong quantitative reasoning, aptitude for discussing business performance in terms of data points, and ability to quickly learn new business lines, technology enablers and data sources.
  • Superior verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams, using email, Excel, Visio, and PowerPoint (or Google-equivalent Applications).
  • Proficient with using SQL is required, and Python is ideal
  • Experience translating business needs into requirements, and documenting through an agile, iterative process using JIRA or similar collaboration tools.
  • Demonstrated ability to frame complex analytical problems and extract as well as articulate insights that led to tangible business results.
  • Pattern of being self-started, self-taught, and self-directed. You are your own QA team, producing quality analysis and creating novel ways to ensure accuracy.
  • Organized, detailed oriented, and able to prioritize and communicate status to stakeholders.
  • Bachelor's degree

What you should expect from us:

  • Work at a supportive and fast-growing startup with a fantastic team.
  • Make an impact in the lives of tens of millions of consumers.
  • Many office perks and great company benefits.
  • Collaborate and learn from other great team members.
  • Support in developing your skills and accelerating your career

This position is in Seattle at our amazing downtown office. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the heart of downtown Seattle, walking distance to great restaurants, bars and public transportation within blocks.

An Insider's view of Hiya

What are some social events your company does?

we have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

How has your career grown since starting at the company?

I love the people at Hiya. Everyone I work with is determined, focused and relentless in achieving not only their personal goals, but also company goals. This makes Hiya the perfect recipe for growth. Over the past two years, I’ve learned multiple technologies and languages in different tech stacks: iOS, Android, Kotlin, Scala, Kafka, etc.

Brenton

Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbbuci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya Perks + Benefits

Hiya Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, a team event every Friday, unlimited paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.
When we’re not eating, drinking or brainstorming great ideas, Hiyans can be found getting massages at the office, or bonding across teams during quarterly outings.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
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