Business Systems Analyst, Salesforce.com at ExtraHop

| Seattle
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ExtraHop Networks is looking for a Systems Analyst to join our IT Applications team. As a Systems Analyst you’ll be utilizing the full spectrum of Salesforce functionality and integrated applications to design and deliver solutions for our entire organization. As a partner to the Sales, Service, Marketing, and Finance teams your work will have a direct impact on the workflow and day to day operations of the business.

Duties and Responsibilities

  • Assist our internal customers efficiently and effectively on inbound cases related to Salesforce and associated systems by troubleshooting and escalating issues as necessary.
  • Own administrative functions such as user management, profiles, roles, queues, licenses, capacity, and storage management.
  • Configure and maintain security and permissions within Salesforce to comply with organization requirements.
  • Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data migrations and adjustments as needed.
  • Perform detailed analysis of business processes and technical requirements, and translate into systems solutions that support ExtraHop’s business initiatives.
  • Design, document, build, test, and deploy Salesforce enhancements using custom objects/fields, page layouts, visual workflows, process builder, workflow rules, approval processes, and reporting and dashboards.
  • Work cross-functionally to manage and maintain third party applications and make recommendations on tools that will improve user experience and efficiency.
  • Stay current with Salesforce releases and corresponding documentation.

Basic Qualifications

  • Bachelor’s degree in Business Administration, Computer Science or related field.
  • 2-4 years of experience administering Salesforce.
  • Self-directed learning, problem solving, and researching of system issues.
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
  • Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
  • Detail-oriented with strong data management skills including experience using Excel, Data Loader, and SOQL.

Preferred Qualifications

  • Certified Salesforce.com Administrator, or Salesforce.com App Builder.
  • Experience with Salesforce Lightning
  • Experience with Salesforce.com Communities
  • Experience with JIRA, NetSuite, Eloqua, and Boomi desired but not required.

ABOUT EXTRAHOP

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from core to edge to cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named to Wealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its 2018 Super 70 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inaugural Disruptive Technology Recognition Program, and SC Media named ExtraHop a 2019 Industry Innovator for enterprise network traffic analysis.

With well over $100 million in bookings in 2018, and 10x growth in security, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

ExtraHop is located in the heart of downtown Seattle, with easy access to transportation, restaurants, retail, entertainment and stunning views.

An Insider's view of ExtraHop

How does your team reward individual success?

To us, success means not only accomplishments but also learning. We widely proclaim mistakes we've made and how to avoid them, & celebrate the large ones with a trophy we’ve all proudly displayed on our desk at one time or another. Innovation and creativity - two things we hold in high regard at ExtraHop - are stifled in environments based on fear.

Bri Hatch

IT

What projects are you most excited about?

We have such an amazing opportunity right now in the security market. Everyday I am challenged and excited about the solutions we are able to offer our customers to detect breaches having the best visibility to their network, or cloud environment to know what is going on.

Shwetha

R&D

How has your career grown since starting at the company?

I started here 7 years ago, as a department of 1. Now I lead 2 functions and have grown the team exponentially, including global expansions. This was possible because we have leaders that believe in us and are willing to coach and mentor us. I have learned from the best and try to offer that to my team every day.

Beth

Accounting

What are ExtraHop Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees A parking subsidy.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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