Fraud Analyst - Portuguese Speaking at Expedia Group
Who we are
We are an extraordinary team of analysts focused on the manual review of potential fraud transactions. We review these transactions to figure out the risk involved with a goal of preventing fraudulent transactions from going through. We are looking for new members to be our main line of defense against fraudulent activity. Fraud analysts are primarily responsible for reviewing individual transactions and making a decision based on the information available. We are a team that values varied strengths and recognizes the importance of individual contributions.
Who You are
Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Are you an individual who has a detail-oriented approach to life and a desire to continue learning and improving? If this sounds like you then the Fraud Analyst job may be right up your alley.
What you will do:
You will assist the team in preventing fraud, providing a benefit to both the company and our customers.
Work independently of other analysts while still chipping in to the overall goals of the team and department.
You will provide an in-depth analysis of transactions in order to evaluate the fraud risk involved
We want someone to assist with special projects both inside and outside the queue when required
You will assist in identification and reporting of bugs or issues impacting the team
You will research transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
You may execute standard SQL database queries to retrieve data and produce standardized reports
You may analyze or assist with analysis of acquired data and reports to identify new fraudulent activity
We want you to continue to grow in skill and understanding of current fraud trends
You may assist with or perform special projects in a timely manner, as requested
You will maintain or exceed required performance standards.
Qualifications & Requirements:
Native-speaking Portuguese language skills
Strong communication skills with a results-oriented approach
The ability to self-motivate and strive for improvement both in yourself and those around you.
We are seeking someone with proven customer service, organizational, and analytical skills
Confidence in making instinctual decisions with little or no supervision
Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit
Bachelor’s degree preferred.
1+ year customer service experience preferred; call center, airline or travel agency experience a plus; previous risk analysis experience is preferred.
We are committed to building an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age