Global Workforce Forecasting Analyst at Expedia Group

| Bellevue
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Egencia

Egencia is the corporate business travel arm of Expedia (that’s right, we know you love to travel, and you might have heard of some of our other brands; Travelocity, Orbitz, Vrbo just to name a few), but behind the scenes and screens, we operate on the other end of the corporate spectrum. We do not feel that there is a need to wear a suit to work, but we do feel the need to make sure that those who do are fully supported when they need to travel for the business.

 

Who You Are:

Picture yourself as a Global Planning and Forecasting Analyst. Sure, it is a big title, and you will wear very big shoes and multiple hats; you will be responsible for the demand forecasting, capacity and staff planning for multiple clients and points of sale across both our own contact centers, and for our outsourced vendor partners. And do this ACROSS THE GLOBE, but this is just the start...

  • You understand business and analytics beyond just forecasting.
  • You’re at home analyzing years of operations and customer data to find innovative ways to do business.
  • You’re comfortable using a variety of statistical tools to inform our business and you’re not afraid to learn more (whether that’s time-series analysis or multi-variable regression).
  • You are a Champion of Change and will do what it takes to recognize inefficiencies and not just take “that’s the way it is” as the status quo.
  • You have an insatiable curiosity to discover how things work and aren’t afraid to get dirty when you find things that need fixing.
  • You have a bias to action that drives you to not just identify issues, but to solve them.
  • You are an analyst who can sort through imperfect data and see through the ambiguity to make recommendations to senior business leaders.

 

What You’ll Do:

Egencia has big growth targets and you can be a part of the team that leads the Workforce strategy to enable those targets. From finding efficiency, to improving the overall customer experience, to helping Egencia continue to be a great place to work. You will sit in the middle of it all, pushing us all to greatness.

  • You will use detailed historic demand and operations data to craft an omni-channel Demand forecast, build a staffing plan, and align with our vendor partners to enable consistent and infallible customer service.
  • You will identify headwinds and tailwinds to operations and facilitate strategy conversations with our business partners to capitalize on the opportunities and mitigate the risks.
  • You will demonstrate the data developed in our online platform to conduct analysis that helps develop a detailed understanding of our clients and customers.
  • You’ll also sit with operations managers and associates to uncover all the challenges and barriers in the way of perfection.
  • You will work with Finance to ensure consistency of each new financial growth forecast, and provide financial estimates for contact center staffing expenses; monitor actual expenses versus budget.
  • You will also maintain a working dialogue with our finance partners to report and approve variances.

 

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

 

Are you getting tired of working over the same numbers, feeling like you have little impact in day to day operations? Are you ready to step up to a ground-breaking Global Technology company, supported by the world’s largest online travel platform? Then we at Egencia are waiting for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-NL1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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