LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Compliance is a key member of the Global Security Team supporting the execution of LivePerson's global compliance program. The purpose of this position is to provide information security and compliance knowledge for support and implementation of the information security compliance program. Responsibilities require knowledge to ensure effective compliance with regulations; 3rd party vendor management experience, control testing; awareness and education; and development of policies, standards and guidelines to align with the LivePerson Global Security Team's mission - "To enable LivePerson, to be LivePerson - Securely". Our Compliance Coordinator report to the compliance leadership team and are a part of LivePerson's Global Security Team.

You will:

• Collaborate with LivePerson teams to ensure we are implementing security best practices that meet relevant regulatory compliance requirements.
• Support the strategy for managing an increasing number of audits, compliance checks and assessment processes.
• Assist in the testing and analysis of the LivePerson control environment against industry and regulatory governance frameworks.
• Work with the respective audit teams to obtain necessary evidence information for audits/assessments and certifications.
• Provide guidance, evaluation and advocacy for all audit responses.
• Support the compliance team with other standard daily processes/ticket requests, as the need arises.
• Provide assistance in the 3rd Party Vendor Management program.
• Assist the team to build and manage the security awareness program. This can include sending mass email communications, validating the content of the training is sufficient and providing reports for compliance/audit requirements.
• Maintain excellent relationships with all business partners and provide a consistent perspective that continually puts LivePerson into the best security posture possible.
• Perform other duties as assigned to ensure the smooth functioning of the Global Security Team and maintain the reputation of LivePerson as a valued business partner to its customers.

You have:

• Minimum of 1-year experience in a compliance and or IT security environment
• Knowledge of information security risk management frameworks and compliance practices (e.g., PCI DSS, HITRUST, SOC 2, ISO27001, NIST 800-171 etc.)
• Adept at understanding business focus and processes with the ability to inject GRC concepts into the business through teamwork and influence
• Exceptional oral and written communication skills to be used with all levels of management, across various business units, both internally and externally, information security concepts in simplified terms
• Operate with a high degree of independence with regard to daily projects and duties as assigned
• Candidates must be willing to undergo background checks to verify their identity, character, qualifications, skills and experience.
• Experience in a SaaS environment
• College degree in Information Technology, Computer Science or a related field, or equivalent experience
• Advanced security qualifications such as CISSP, CRISC, CISM, GIAC, CDPSE or CIPM or equivalent experience
• Certifications and degrees are always welcomed, but don't let not having them stop you from applying, as equivalent experience and knowledge can meet these requirements as well

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: WFH support, Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.