Senior Product Analyst at Flexport

| Bellevue
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The opportunity:

As a Sr. Product Analyst, you’ll be a primary thought partner to product and engineering leaders on everything data. You will be integral to the end-to-end product development process: from informing product requirements to evaluating the impact of our products post-launch. Most importantly, you’ll help to drive a culture of product development in which technology teams are endlessly curious, ask great questions, and are reliably able to answer these questions quickly, easily, and accurately.

What You’ll Do:

  • Partner with product teams to advise on product direction and strategy, roadmaps, feature prioritization, metrics and goals, feature prioritization, and user journeys, and to accelerate decision making.
  • Lead advanced, ad-hoc analytics projects to understand user behavior and long-term trends to identify opportunities for improving user acquisition, engagement, experience, value, and retention
  • Define core product and feature metrics and develop reporting and self-serve experiences in Looker and Amplitude to guarantee consistent and efficient access to these metrics
  • Collaborate with Product, Engineering, and Analytics Engineering to ensure proper tracking and instrumentation of new product initiatives and features
  • Play a foundational role in building a data culture at Flexport by defining standards and practices for how product groups work with data and providing a strong voice for a data-informed point of view
  • Manage the design, implementation, and evaluation of experiments and develop and socialize a rigorous culture of experimentation across all product teams
  • Collaborate with UX research to design and evaluate surveys and surface quantitative insights on customer experience
  • Collaborate cross-functionally with sister analytics teams at Flexport to share best practices, insights and innovations

Preferred Tech Stack

  • Languages: SQL (Snowflake), Python
  • BI: Looker, Snowsight
  • Transformation: dbt
  • Instrumentation: Amplitude, Snowplow
  • Orchestration: Airflow

What You’ll Need:

  • 5+ years previous experience as a data scientist, data analyst, or data engineer
  • Demonstrated experience with modern BI Tools: Looker (preferred), Tableau, Power BI, Mode, Sisense, or Superset
  • Experience with data transformation and orchestration tooling (dbt strongly preferred)
  • Expert-level SQL and familiarity with a scientific programming language, such as R or Python.
  • Extensive experience with event-tracking tools like Amplitude (preferred), Mixpanel, Heap, and Snowplow, with proven experience in defining and managing the implementation and governance of these tools
  • Experience presenting findings to business partners across the organization, including executive leadership
  • Solid understanding of customer-centric digital product analysis
  • Experience with schema design and dimensional data modeling.
  • A foundational understanding of statistical techniques such as regression, predictive modeling, forecasting, time series analysis, and clustering and apply those to answer business needs

What you’re like:

  • Laser focused on impact, balancing effort to value, and getting things done.
  • Charismatic storyteller ready to lead growth conversations with senior leadership.
  • Highly productive: Work independently on a day-to-day basis. This role is intended for somebody who will take meaningful responsibility and initiative for our business metrics.
  • Structured thinker: Understand the key drivers to our business and identify how to modify them to improve business metrics.
  • Consumer-first and positive thinker: You're motivated to work hard in a fast-paced environment – business decisions here can connect and impact millions of users.
  • Expert multi-tasker and prioritizer: Experience (and preferably an enjoyment of) balancing numerous different priorities and demands.
  • Positive and adaptable: Demonstrates flexibility and constructive attitude in face of shifting business needs and personal responsibilities.
  • Seasoned analyst: We’re looking to add a senior individual contributor leader to our team, ready to mentor junior analysts. #LI-LB1

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.


#LI-LB1

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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