Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:

• Bring intelligence to customer workflows by leveraging their individual data -
  • Structured data (workflow state evolution, database tables)
  • Unstructured data (utterances, descriptions, documents, ...)
  • Adapting to their unique and complex workflows
  • At Scale: 7000+ customers with a wide range of data volumes
• Co-pilot the expansion of machine learning into new products with our product management, internal operations teams and development teams
• Collaborate day-to-day with an energetic team of like-minded data scientists, developers, product managers and quality engineers.
• Master new functional areas and take ownership of customer-critical features

Qualifications
To be successful in this role you have:

• 8+ years of experience; or 5+ years with Ph.D. in a data science or related position in a commercial setting:
  • Demonstrated ability to deploy machine learning solutions
  • Proven track record solving industrial problems with data
  • Experience evaluating and developing new machine learning algorithms
  • Providing technical leadership to data science teams
  • Experience leading data science teams on complex projects from inception to production
• Strong background in statistics, probability, and machine learning
• Excellent written and oral communication skills
• Ability to explain models in simple terms to a broader audience
• Solid software development skills and understanding of computer science fundamentals
• Strong proficiency with Python scientific stack (scikit-learn, pandas, numpy, ...)
• Experience with neural network-based NLP technologies (Transformers, BERT, etc.) desired
• Proficient in Java, SQL, source code control systems (git), and basic UNIX utilities
• Strong educational background (M.S.) in a quantitative discipline (Ph.D. preferred)

JV21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.