ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA
Remote

Staff Data Engineer at ServiceNow

| Remote
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
This position reports to: Director, Data Engineering and Data Science
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
As a member of the Product Operations Analytics team, you'll focus on driving operational awareness to our Executive Team while partnering with leaders throughout ServiceNow to fundamentally improve how we run our business. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial "get stuff done" mindset, you'll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.
What you get to do in this role:
We are looking for a Rock Star with a winning track record in Big Data, Data Warehousing, Visualization and Data Web Services. The Staff Data Engineer will be a core technical contributor to the team with deep expertise in manipulating and structuring large, complex datasets that feed central data warehouses. S/he will be responsible for helping stand up and maintaining daily data transfer jobs, database structures, identifying data integrity issues, and developing documentation on data assets. The Staff Data Engineer will also work closely with ServiceNow data analysts and data scientists to help prep data for models and dashboards.
The ideal candidate should have a background in Engineering, Statistics, Mathematics, Computer Science, equivalent quantitative field or related practical experience with an obsession on data quality. S/he should have an outstanding ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. Extensive understanding to the needs of data visualization is a must for this role. S/he should also be able to effectively handle ad hoc requests and multitask with ease and little guidance.
Examples Of Day-to-Day Responsibilities
  • Enforcing company data policies and procedures to ensure data quality and reduce discrepancies
  • Securing approvals for data access based on business needs
  • Developing scalable automated ETL jobs and maintain them
  • Identify any data integrity issues and deep dive to find root cause
  • Develop and manage Python and API calls to stand up master data sets and merge datasets across disparate systems
  • Training analysts and data scientists alike on available data sources
  • Ensuring very large databases and compute clusters operate optimally
  • Implementing and maintaining database structures and governance
  • Developing / maintaining documentation on databases and production tables
  • Collaborating across the company's multiple data teams to meet analytics deliverables

Qualifications
In order to be successful in this role, we need someone who has:
  • Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience.
  • 7+ years of experience in consulting, business intelligence, analytics, or an equivalent analyst position with advanced experience in SQL and an additional object-oriented programming language (e.g., Python, Java, JavaScript)
  • Effective problem solving and analytical skills. Ability to manage multiple projects and report simultaneously across different stakeholders
  • Proven track record for developing/maintaining performance optimized data models for production analytics
  • Structured thinking with ability to easily break down ambiguous problems and propose impactful data modeling designs
  • Passion for analyzing large and complex data sets and converting them into the information which drive business decisions
  • Attention to detail, organization and effective verbal/written communication skills
  • Experience in big data instances: Cloudera, Azure, Snowflake, and the like.
  • Proven track record in rolling out self-service analytics solutions (e.g. Tableau Server Ask Data, etc)
  • Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
  • Must be able to work in fast paced environment and be able to adapt to changing requirements.
  • Understanding of technology development projects and the full technology development lifecycle

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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