Staff Software Engineer - AI Search at ServiceNow

| Kirkland
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Job Title: Staff Software Engineer – AI Search
Location(s): Boston, MA/Kirkland, WA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

As a Staff Software Engineer you will play a critical role in the AI Search Platform group’s AI team. We’re looking for team-oriented problem solvers with a long-term mindset and with deep expertise in all aspects of enterprise software development.  We are looking for team members to help us design and implement AI technologies in order to transform our end user experiences.  Successful team members at ServiceNow have a passion to be a part of, lead, and grow amazing teams.   You'll also work cross functionally to deliver innovative software designs and solutions to both internal and external developers and customers.

Key Responsibilities include:

  • Architect, design, and build innovative search + AI/ML capabilities with high scalability and quality. Problem spaces includes:
  • Machine learning based relevancy
  • Snippet / Answer extraction
  • Q&A systems
  • Content Suggestion
  • Contextual Relevancy
  • Collaborate and help implement cutting edge search capabilities and technologies ranging from keyword search and word/paragraph vectorization to knowledge graphs and ML.
  • Implement cutting edge search capabilities and technologies ranging from keyword search and word/paragraph vectorization to knowledge graphs and ML.
  • Design and architect tools, libraries, and frameworks with long term platform implications for high modularity, extensibility, configurability, and maintainability
  • Lead and coordinate work cross functionally to improve architecture, developing process and mentoring junior members in the team
  • Design and deliver outstanding search experiences for our customers and developers

In order to be successful in this role, we need someone who has:

  • 8+ years of software research and development experience with recent projects including AI and machine learning technologies.
  • Passion for problem solving, software architecture, and development
  • Expertise at building highly scalable frameworks for processing streaming data and query/result pipelines for end user and machine-driven query processing
  • Experience with open source or commercial search technology such as Lucene, Solr, ElasticSearch, or Attivio
  • Experience with open source technologies like Linux, Apache/Tomcat, and MySQL
  • Strong written and verbal communication skills
  • Experience with relational databases and SQL
  • Experience writing scalable REST APIs
  • Expertise with Java 8+
  • Bachelor’s/Master's degree in Computer Science or a related discipline

The following search-related skills are highly desired:

  • Experience in core search engineering including implementing search solutions ranging from keyword search to advanced semantic intent/search capabilities
  • Deep and broad working knowledge of various search technologies including Lucene, Solr, Elastic, Attivio, text vectorization, and NLP/NLU.
  • Working with both large and small scale data sets to efficiently process information and design systems to use this data for machine learning purposes.
  • Expertise in high-performance index architectures, ETL and/or graph databases



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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