Director of User Experience at Hiya, Inc.

| Seattle
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Director of User Experience

 

We believe that phone calls should be secure, engaging, void of fraud and robocalls. We believe the phone app is the most outdated app on your smartphone, that the phone network is the largest social network in the world and it lacks a trust and engagement layer. You should know who's calling you and why! You should get the calls that are relevant to you (at that time) and none of the ones that aren't. Hiya is building the modern layer for the phone call experience. We already serve nearly 100M users worldwide directly through our apps and in partnership with mobile device makers like Samsung and mobile carriers like AT&T. Are you ready to lead an engineering team on the road to help us serve 1B users?

 

We are hiring a Director of User Experience to shape and manage our consumer and partner product designs. You'll have a small and growing team of designers and researchers reporting to you. You'll report directly to the VP of Mobile Apps and you'll work closely with executives and product managers on strategic matters representing the users’ perspective. 


In this role, you will:

  • Be an individual contributor, owning key areas of product design
  • Define and advance our design system and visual design language
  • Inspire, lead, mentor and grow a small but mighty product design team
  • Cultivate a user centered, data driven culture where qualitative and quantitative research informs best-in-class design solutions
  • Translate input from stakeholders into effective designs without enabling a committee-driven culture
  • Lead product design and ideation workshops with internal teams and external partners
  • Contribute to strategic and tactical roadmap planning and product definition
  • Be pragmatic in your approach but unwavering in your commitment to delivering products that users genuinely love 

What we expect from you:

  • You have been a hands-on user experience designer for more than 10 years 
  • You have managed a team of user experience designers and/or researchers
  • You have worked at a startup (< 500 employees) in the last 5 years or you believe you'll excel in a startup environment (high ambiguity, high urgency, fast-paced, low support structure)
  • You believe that technology exists to make the world a better place and you are passionate at managing and leading people to achieve their full potential
  • You have designed or managed teams who designed for mobile and/or SaaS applications

What you should expect from us:

  • Work at a supportive and fast-growing startup with a fantastic team
  • Make an impact in the lives of tens of millions of consumers
  • Many office perks and great company benefits
  • Collaborate and learn from other great team members
  • Support in developing your skills and accelerating your career

You'll be an important member of our team to help us serve 1B consumers and you'll have the exposure and experience to accelerate your career growth while making phone calls better for everyone. 

Hiya is a fast-growing startup that offers a team of dynamic and experienced executives at the helm, and a hardworking team of international colleagues at your side. We value getting things done for our customers and consistently improving ourselves and products along the way.

Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

This position is based in Seattle in our beautiful waterfront office, next to Pike Place Market. 



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Technology we use

  • Engineering
    • JavaLanguages
    • KotlinLanguages
    • ScalaLanguages
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are centrally located in downtown Seattle. The office is easy to get to via public transportation and there is ample parking nearby.

An Insider's view of Hiya, Inc.

What are some social events your company does?

We have a lot of social activities and events. Examples include annual team outings, summer party, holiday party, and various team lunches and happy hours. Sometimes teams have cross function team lunches or events too.

Fei

Accountant

How do you collaborate with other teams in the company?

We include key members from each team(Client, QA, Gateway, Product) in the project kickoffs, sprint plannings, and retrospectives. We talk to each other constantly and have meetings when it's necessary to get things done. We also keep improving ourselves to make the next project better:)

Chad

Software Engineer

What makes someone successful on your team?

I work on the Partner Solutions team where we ship a call protection product that can be built right in to your phone, or can be used as a downloadable app. We work directly with phone carriers so you need to have curiosity and empathy for the needs of customers and end users, from the technical spec down to the details of in-app user experience.

Ari

Sr. Software Engineer

What is your vision for the company?

Hiya is reimagining the phone experience, more specifically how you call and receive calls from businesses and people. Our vision is to work with telecommunication operators, mobile device manufacturers, and businesses to create an integrated experience that removes all the inconveniences of making and receiving phone calls keeps all the great bene

Marcelo Calbucci

CTO

What are some things you learned at the company?

Our mission is so firmly woven into our DNA, it makes it easy for me and my team to stay motivated. I’ve learned that having a clearly defined mission statement is vital in keeping my team aligned to our goals as a company and provides me clarity as to how my day-to-day contributions bring us closer to our vision.

Javier

Business Intelligence and Data Acquisition Lead

What are Hiya, Inc. Perks + Benefits

Hiya, Inc. Benefits Overview

Here at Hiya we provide consumers with the best phone experience by providing spam protection and enhanced caller ID services. As for team, we have a passionate crew of go-getters, and we celebrate our successes on a weekly basis! We have a fully-stocked kitchen, a team event every Friday, unlimited paid time off, budget for learning and development opportunities, health, dental and vision insurance, 401K and many other perks.
When we’re not eating, drinking or brainstorming great ideas, Hiyans can be found getting massages at the office, or bonding across teams during quarterly outings.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
At Hiya, we represent an amazing 18+ different countries. At our company make-up and hiring practices from all angles to ensure that we are inclusive of a diverse workforce without biases.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Hiya sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000 with a maximum total match of $1000.
Lunch and learns
Hiya hosts lunch and learn meetings weekly.
Promote from within
Continuing Education stipend
We offer $1000 annually for continuing education.
Paid industry certifications
We have annual budget of up to $1000 for paid industry certifications.

Additional Perks + Benefits

Hiya supports all members of our community to create an inclusive, welcoming, and communal environment. During gay pride in June, we held a special happy hour celebrating the LGBT community. In December, we celebrate Christmas, and Hanukkah. By celebrating multiple holidays, we learn the meaning behind various celebrations. In addition, Hiya serves a global population--in fact, we are in every country! We bring together our offices from the US, Hungary, and United Kingdom to learn how each region differs, yet has commonalities. Once a year, we have a company offsite to address these inclusive matters.

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