Instructional Designer at Expedia Group

| Bellevue
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ExpediaIntro:

We are the world’s travel platform. Our purpose is to bring the world within reach.

Expedia Group is one of the largest online travel companies in the world, with an extensive brand portfolio that includes some of the world’s leading online travel brands. Collectively, the Expedia Group brands cover virtually every aspect of researching. From planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia Group portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury.

Global Customer Operations (GCO) provides customer service applications to support over 50 million customer interactions in 22 languages each year. Do you want to be on the leading edge of Expedia's eCommerce Platform strategy and help redefine productivity for travel agents around the globe? Do you also want to help to improve how an Expedia customer will be able to find customer support information quickly, as well as find novel ways for that customer to resolve some complex support issues without the need for an agent’s support?

As an Instructional Designer, you will apply knowledge of learning science, design, instructional technologies, and data analytics to improve learning environments at scale. The role will continuously improve these learning programs using an array of creative approaches that drive productivity, innovation, and operational excellence. You will be responsible to lead L&D projects, collaborate with subject matter guides, develop instructional material, coordinate, curate, and evaluate learning solutions. With at least 3-7 years’ experience in designing learning experiences, you take initiative for the entire instructional design process using the ADDIE and SAM models and work with SMEs in crafting and developing learning products for various global audiences in a call center environment. We work with a team of learning and development specialists assisting to incorporate business initiatives and customer improvement solutions into training strategy. Some travel may be required.

What you will do/role & responsibility:
  • Integrate Human-Centered Design, adult learning theory and the neuroscience of learning when designing and building learning solutions and experiences
  • Integrate creative, immersive learning methodologies in learning experience/product design and development
  • Pursue a deep understanding of learner roles and performance objectives (user stories) to ensure
  • Design/develop instructional sound learning solutions/experiences
  • Collaborate with instructional designers, LMS development team and other partners to implement a framework to allow dynamic content creation and curation
  • Collaborate with platform developers on the features and functions needed to deliver innovative learning activities.
  • You will communicate effectively with internal and external partners
  • Facilitate learning using various learning delivery methodologies that achieve objectives and ensure application
Who you are:
  • Demonstrated capability with eLearning software such as Captivate, Storyline, synchronous/asynchronous tools, and graphics tools and Agile project management using Jira
  • Demonstrated instructional design expertise for a broad range of delivery modalities focused on adult learners
  • Understand Cloud infrastructure, APIs, communication tools to design and build engaging and effective learner experiences
  • Possess excellent grammar and writing proficiency for global English
  • Strong organizational skill and some facilitation ability
  • Excellent social skills, especially written and oral communication skills
  • Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning experiences and solutions
  • Access agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective learning experiences and content
  • Run multiple, complex projects; strong project management; strong ability to multi-task and continually prioritize changing projects tasks/deliverable
  • Demonstrated Media (audio and video) skills.
  • Proficiency with HTML, JavaScript, and CSS.
  • Experience planning for and analyzing data-driven learning experiences (e.g. using xAPI)
  • Experience using quantitative and/or qualitative research methods.
  • Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals.
  • Strengths: Program Management, Technical / Job Competence, Problem Solving / Judgment, Planning, Customer Focus, Communication, Initiative
Call to Action:

If you have a desire, to fundamentally impact an agent learning experience, giving them the confidence to provide best-in-class customer experience, this job is for you.

Our portfolio of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility encourages us to be the place where excellent people want to do their best work and to provide them with tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We passionately strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. We also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-KW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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