Manager, Product Design

| Seattle
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 
We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.
As a Product Design Manager you will work collaboratively with our design, product and engineering teams to build solutions for Auth0’s Identity and Access Management platform. You’ll join a diverse design team from around the world in a fully remote company to simplify the complex world of building authentication and authorization solutions for web, mobile, and legacy applications so our customers can focus on their core business.
Your Role And Impact
We're looking for a design lead for the team that builds and operates our Identity and Access Management products. As the design lead, you’ll report to the Head of Design and have influence over the customer experience across all of the IAM domain and customer touchpoints. You will lead a team of talented designers, and you will work within the support of the Auth0 product delivery organization while also rethinking the experience that we see today.
Your team will include product designers and subject matter experts and you will provide direction and guidance of their output, facilitating cross-functional partnerships and design process. You will promote a world-class design practice, influence product strategy, and ensure product execution. As a Design Lead, you'll provide mentorship and champion the craft and career development of your team, while creating a safe haven so designers can accomplish their best work. At times you will be hands-on with the design work, pitching in on smaller project execution to support your team to do deep focused work, however, this is primarily a leadership and management role.
Who we’re looking for:

Responsibilities:

  • Manage and inspire a team of product designers providing direction and pushing the quality of the work
  • Influence product strategy and contextualize high-level decisions and direction for your team.
  • Build relationships with cross-functional team members from Engineering, Product, Program Management, and Data Science and speak to product strategy, design goals, and execution.
  • Manage designers who will continue to push the bar of excellence for the team
  • Advocate for user research for the needs of the product and meet with customers to gain first-hand experience
  • Partner with the product manager or equivalent stakeholder, speaking regularly with customers and bringing details of customer insight
  • Can work effectively with a junior product /marketing manager or someone new to the company
  • Helps other managers see things through a business & impact lens
  • Inspires their team to think about the impact they're making in customer's lives
  • Build a year long technical vision that's intertwined with the product vision and the whole team can articulate it.
  • Able to articulate the biggest business drivers in terms of customer segment, return on investment, degree of product maturity, etc.

Requirements

  • 6-10 years experience in a fast-paced and dynamic cross-functional environment
  • Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping.
  • Can identify larger scope issues and play a leadership role with cross-functional partners to develop creative solutions for bringing new products to market.
  • Able to facilitate creative workshops that drive solutions for large scope issues.
  • Proven record of acting as a leader across multiple teams through the application of design thinking, craft, customer focus, and product contributions.
  • Experience managing widely distributed teams (geography and time)
  • Able to develop and communicate a cohesive strategy for how all products in your area work together to advance a long term product vision and add customer value.
  • Can consistently demonstrate an insightful understanding of customer needs, the competitive landscape, emerging technology, and market trends and set an example of delivering high-value work for customers.
  • Experience working across multiple product areas and uniting stakeholders
  • Experience running design teams, and collaborating effectively with engineering managers, product leaders and researchers
  • Experience with the creation of design systems and componentization
  • Consistent track record of coaching talented designers to achieve their best performance
  • Experience directing both the visual and interaction design of projects, across both web and mobile platforms
  • A diverse portfolio (including B2B & B2C projects), across web and mobile, that reflect critical thinking and design excellence
  • Strong communication, storytelling and presentation with confidence
  • Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders
  • Clear and precise writing and communication skills
  • Embrace and encourage diverse perspectives to inspire product thinking
  • Business acumen

Preferred Locations:

  • #US;

Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.
We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 
Join us on this journey to make developers more productive while making the internet safer!

Responsibilities:

  • Manage and inspire a team of product designers providing direction and pushing the quality of the work
  • Influence product strategy and contextualize high-level decisions and direction for your team.
  • Build relationships with cross-functional team members from Engineering, Product, Program Management, and Data Science and speak to product strategy, design goals, and execution.
  • Manage designers who will continue to push the bar of excellence for the team
  • Advocate for user research for the needs of the product and meet with customers to gain first-hand experience
  • Partner with the product manager or equivalent stakeholder, speaking regularly with customers and bringing details of customer insight
  • Can work effectively with a junior product /marketing manager or someone new to the company
  • Helps other managers see things through a business & impact lens
  • Inspires their team to think about the impact they're making in customer's lives
  • Build a year long technical vision that's intertwined with the product vision and the whole team can articulate it.
  • Able to articulate the biggest business drivers in terms of customer segment, return on investment, degree of product maturity, etc.

Requirements

  • 6-10 years experience in a fast-paced and dynamic cross-functional environment
  • Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping.
  • Can identify larger scope issues and play a leadership role with cross-functional partners to develop creative solutions for bringing new products to market.
  • Able to facilitate creative workshops that drive solutions for large scope issues.
  • Proven record of acting as a leader across multiple teams through the application of design thinking, craft, customer focus, and product contributions.
  • Experience managing widely distributed teams (geography and time)
  • Able to develop and communicate a cohesive strategy for how all products in your area work together to advance a long term product vision and add customer value.
  • Can consistently demonstrate an insightful understanding of customer needs, the competitive landscape, emerging technology, and market trends and set an example of delivering high-value work for customers.
  • Experience working across multiple product areas and uniting stakeholders
  • Experience running design teams, and collaborating effectively with engineering managers, product leaders and researchers
  • Experience with the creation of design systems and componentization
  • Consistent track record of coaching talented designers to achieve their best performance
  • Experience directing both the visual and interaction design of projects, across both web and mobile platforms
  • A diverse portfolio (including B2B & B2C projects), across web and mobile, that reflect critical thinking and design excellence
  • Strong communication, storytelling and presentation with confidence
  • Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders
  • Clear and precise writing and communication skills
  • Embrace and encourage diverse perspectives to inspire product thinking
  • Business acumen

Preferred Locations:

  • #US;

Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.
We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 
Join us on this journey to make developers more productive while making the internet safer!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

10800 NE 8th ST, Bellevue, WA 98004

An Insider's view of Auth0

How would you describe the company’s work-life balance?

I am thankful for less wasted time. Prior to having the flexibility of working remotely, I was stressed about everything from daily traffic to making it home in time to put my daughters to bed. Auth0 recognizes the value of time.

Ashley

Customer Success Manager

What does your typical day look like?

I'd say 50% is tackling customer challenges. 30% on product upgrades and patching and configuration tuning. The final 20%... side-projects for learning and process improvement.

Navdeep

Managed Services Engineer

What are some things you learned at the company?

I've learnt how dynamic a sales organization can be in terms of using software and styles of selling while delivering great info and customer value. Also, how to have fun and still get a lot of work done!

Raine

Inbound ADR

What's something quirky about your company?

To keep connected and build relationships, especially with such a geographically distributed staff, we have a friendly bot in Slack that randomly matches you with two others every second Monday and encourages you to meet in person or over a video call for a coffee, a donut and a casual chat!

Clayton

Director of Culture

What are Auth0 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
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