Location (Pick only locations that are applicable): US - San Diego, Santa Clara, San Francisco, Pleasanton, Chicago, Kirkland. India – Hyderabad. Israel, Petah Tikva. Netherlands – Amsterdam.  

Company   
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.   

Team   
The Experience Organization is made up of the collective minds of diverse individuals, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.   

Role   
The Experience Organization is looking for great talent for our Product Design teams. We are looking for talent from all backgrounds and for various level of expertise. Please read further below about the specifics that we are looking for in Senior Product Designer and Lead Product Designer. 
 
What you get to do in this role:  

• Engage with product teams at a strategic level to frame what we need to build and how to get there 
• Collaborate with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs 
• Execute end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes 
• Coordinate and integrate the work of fellow designers for a seamless and unified experience 
• Drive planning and executing usability testing to validate design  

In order to be successful, you need to have:  

• 7+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods 
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products 
• Ability to understand and distill complex problems into elegant, informed solutions
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data 
• Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes 
• Experience working in an iterative and agile development environment 
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams 
• High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision 

Bonus Points 

• Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal 
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.