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Senior User Experience Researcher

| Seattle

Who You Are:

 

You are a talented User Experience Researcher who enjoys working on a wide variety of projects, from sitting at your desk cranking out a survey to getting out in the field with customers. In fact, you are adept at using many research methods and are keen to further advance your research repertoire.

 

You have a natural curiosity and desire to deeply understand people and what makes them tick. That appetite for understanding drives you as a researcher. You can connect with the people you talk to, and draw from them their true feelings and reactions, by putting them at ease, actively listening and reacting to what they are saying, and uncovering their true thoughts.

You enjoy working in a highly collaborative environment where you can evangelize UX research and build strong partnerships. You love tough research questions and champion research-informed solutions

 

You have a passion for images and a belief in the power they have to tell great stories. You want to be part of moving the world with images.

 

Your Next Challenge:

 

This person will be responsible for designing and conducting user experience research and analyses that lead to genuinely actionable recommendations. They will be responsible for finding innovative ways to research customer issues, explain their findings and proposing recommendations for change. This person is responsible for ensuring that research data are consistently and accurately gathered, broadly communicated and archived.

 

  • This position will provide significant input into decisions that shape customer experience, optimization plans, site design and product development.
  • Responsible for planning, recruiting and conducting user research, including methods such as: usability lab studies, ethnographic field studies, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, cognitive walkthroughs and similar approaches.
  • Use data from multiple sources (e.g. user research, on-site testing, VOC tools, business intelligence tools) to develop insights and recommendations for improving our site performance.
  • Partner with product, product design, technology, and marketing communications to represents user needs and deliver meaningful changes for customers
  • Create clear presentations which highlight the impact of the customer experience on business results, and impactful insights
  • Participate in vendor selection as needed.
  • Keep up to date with UX research techniques and emerging research tools.

 

What You'll Need:

 

  • 5 - 7 years working in user experience research with demonstrated specific examples of impact, and experience working alongside Product Managers, Product Designers, and Developers.
  • B.A. in Human-Computer Interaction, Human Factors, Psychology, or related social science, or equivalent graduate-level work; Masters degree considered an asset.
  • Specific experience and strength in qualitative methods preferred.
  • Significant experience with multiple user research methodologies that span the product development life cycle from conceptualization to launch, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.
  • Demonstrated experience with research design and statistical analysis including issues related to hypothesis testing – in particular sample size evaluation and confidence in results.
  • Demonstrated ability to prioritize and manage multiple projects with varying degrees of complexity with significant financial implication.
  • Strong written and spoken communication skills.
  • Experience working with e-commerce and/or b2b businesses preferred but not required.

 #LI-KC1
 

Who We Are:
 

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers. Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. 

 

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on FacebookTwitterInstagramLinkedInPinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. 

 

Getty Images is an equal opportunity employer and strongly supports diversity in the workplace.

Read Full Job Description

Location

Situated between the International District, Pioneer Square, Century Link + T-Mobile Park , there are endless options for lunch, happy hour and coffee

What are Getty Images Perks + Benefits

Culture
Volunteer in local community
Get 1 day per calendar year to volunteer with an organization of your choice.
Friends outside of work
Eat lunch together
Intracompany committees
Moral and Diversity and Inclusion Committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Getty employees can contribute up to $2700 annually to their FSA. We also contribute generously to employees FSA's and HSA's.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
New employees are invested 100% day one.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Flexible work schedules and hours are dependent on teams and managers.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 12 weeks of paid leave. We extend the same reimbursement for surrogacy.
Company sponsored family events
Getty Images hosts a family day each summer. Events have included Mariners games or trips to the Seattle Aquarium.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Salaried employees qualify for our Flexible Time Off and hourly employees are given up to 27 days per calendar year.
Paid Volunteer Time
More time can be used by flexible time off or PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer a free ORCA card or subsidized parking in our garage.
Company Outings
Getty Images has several events throughout the year including an annual golf tournament + family day.
Stocked Kitchen
Fresh bread is delivered daily with fresh fruit, too.
Parking
We offer subsidized parking in our garage.
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