About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

At Assurance, we simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique to create custom-tailored plans for each customer. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, humble, collaborative, and authentic, and we're working together to improve the lives of millions!

About the Position

As a UX Researcher at Assurance, you will play an integral role in helping us learn about our customers and create solutions and experiences that build relationships. You will be responsible for understanding the customer journey from awareness through purchase, and conducting primary research to test key hypotheses and inform the strategic direction of both products and business units. You will have the opportunity to build the foundational processes of UX Research at Assurance, but you will also be given agency to define an appropriately scoped area of focus for your research in order to ensure your time and efforts are not stretched too thin.

This position is responsible for conducting high quality primary research with Assurance customers and potential customers, and delivering insights which lead to impactful, relationship-building experiences for our customers. They will own the customer journey from first contact through purchasing, and collaborate with a multidisciplinary team of product designers, product managers, data scientists, engineers, and other UX Researchers to deliver the best possible experience for our users. This position reports to the Sr. Director of Product, Consumer Experiences.

About You

You are empathetic and endlessly curious about our customers, their needs and their motivations. You are collaborative and enjoy working on equal footing with exceptional team of product designers, product managers, data scientists and engineers. You have a history of using your customer insights to inspire leaders and teams to focus on the right customer needs, contributing to the development of impactful products and experiences. You will have the opportunity to apply and develop these skills every day at Assurance. Our mission is to create a long-lasting, beneficial relationship with the millions of customers who come to Assurance for financial solutions. We aim to build a truly best-in-class customer experience – one that recognizes where customers are in their journey, helps to answer their questions, adapts to how they prefer to communicate, accurately identifies their financial needs, and clarifies and simplifies the process of getting these needs met. 

Qualifications

· A demonstrated track record of conducting primary customer research and deriving and delivering insights which have led to measurable business impact

· A deep understanding of the UX research process, including designing and conducting primary research, educating stakeholders, and being an internal evangelist for the customer

· A passion for solving core product problems through the lens of customer attributes, needs and motivations

· Experience collaborating with multiple disciplines including product, engineering, data scientists and more

· Structured thinking and clear communication (both written and oral)

Choose Assurance Because:

· Competitive base salary plus bonus structure

· Comprehensive benefits which include, medical, dental, vision, 401K and more

· Unlimited paid vacation, sick leave, plus paid holidays

· Growth opportunities to rapidly advance your career