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Staff (Lead) UX Designer

| Kirkland


Are you a systems thinker who understands the parts AND the whole? Are you obsessed with not just solving problems, but solving the right problems? Do you know the difference between UX and UI, and don’t really like the term “UX/UI”? Have you been mistaken for a product manager or product owner on occasion because of the way you approach your work? If you’re nodding yes to all of these, have we got a role for you!

We are seeking a Senior level or above UX Designer with a passion to solve complex business problems through deep customer and user understanding, killer UX design, and relentless experimentation and refinement. Collaborating with Product Management, Engineering, and other designers, you will design unified experiences across a portfolio of products to deliver valuable outcomes for our customers.

You’ll be joining a stellar team of designers for ServiceNow’s IT Operations Management (ITOM) products. Our ITOM products help customers attain complete visibility of their IT infrastructure, predictive intelligence about the health of all systems, and the power to tune their infrastructure to optimal effectiveness.

Recently named the world’s most innovative company by Forbes, ServiceNow is a global leader in the digital transformation of the modern enterprise. We help our customers transform how work gets done so that the most important part of their business—their employees—have the best experiences possible, whether it’s IT infrastructure, security, HR, or customer service. We like to say we make work work better! (Check out this video about us: Why ServiceNow)

We are creating game changing product experiences. We’re disruptive. We work hard but don’t take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers.

With us you will be known for:

  • Independently leading and driving several large-scale design projects
  • Planning and managing design projects that align to overall product strategy
  • Integrating the work of fellow designers into your own to create a seamless overall experience
  • Constantly communicating and collaborating with cross-department stakeholders
  • Delivering thoughtful and detailed design work that is:
    • Grounded in solid research and validation
    • Polished with little need for cleanup
    • Easily used by engineering to build great product
    • Pushing the envelope to achieve game changing results
  • Being a valued mentor to less experienced designers
  • Establishing best practice methods for the general design team

You will focus on: 

  • Promoting, defining, and conducting or coordinating user research to truly understand our customers and users’ goals and needs.
  • Engaging with product teams at a strategic level to frame out what we need to build and how to get there.
  • Planning and executing design validation research with customers and usability testing designs.
  • Creating end-to-end detailed designs as a series of experience maps, storyboards, wireframes, and interactive prototypes.
  • Coordinating the work of multiple designers responsible for crafting more granular experiences and weave them into a seamless end-to-end experience.

What you bring: 

  • At least 8 years experience in UX or interaction design with heavy emphasis on solid human centered design methods
  • An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released product
  • Experience working in complex, technical environments
  • Ability to understand and distill complex problems into elegant, intuitive solutions
  • Bachelor’s Degree (or equivalent experience) in interaction design, cognitive science, visual design, cognitive psychology, sociology, or related disciplines
  • Expert with Sketch, Adobe XD, Illustrator, Photoshop, or other design tools
  • Ability to create interactive high-fidelity prototypes in Axure, Keynote, Framer, Principle or similar tools
  • Ability to promote and champion your design solutions based on reason, research, and data
  • Strong written and verbal English communication skills
  • Excellent teamwork, communication, and problem-solving skills to effectively work with multi-functional and multi-disciplined teams
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
  • Self-starter who can work with minimal supervision in a fluid, fast-paced, and agile environment
  • High level of initiative, good sense of humor, and a “make it work” ethos

Bonus Points

  • Knowledge in web design technologies (CSS, HTML, JavaScript)
  • Experience defining or working within a robust design system
  • Experience working in a startup or in a lean startup framework
  • Design thinking workshop facilitation experience
  • Public speaking and presentation skills

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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