Staff Mixed Methods Researcher
Role Description
As part of our Central Research & Insights team, you will lead research initiatives that guide Dropbox company innovations on a global scale. In this Staff Mixed Methods Researcher role, you will be responsible for defining, leading, analyzing, and socializing research studies to better understand our users from around the world and help answer the core questions of the business. You will help drive innovation by asking some of the most interesting and important questions for our business, such as “what is the future of work in a digital age?”
The cross-functional team you’ll work with are nimble, dynamic, and collaborative senior researchers. The types of projects you’ll lead will focus on:
- Assessing opportunities for Dropbox to innovate, grow and differentiate around the world
- Understanding how customers want to engage with their working and personal lives synchronously and asynchronously
- Evaluating consumers’ motivations and unmet needs to improve acquisition and retention
- Optimizing customers’ end-to-end experiences with our products
We are looking for a researcher with a mixed-methods background (expertise in both qualitative and quantitative methods) who can integrate diverse sources of insights. The work will be formative - using approaches such as in-depth interviews, quantitative surveys, and statistical modeling. The right candidate will have done rigorous, creative, impactful primary research, is an excellent communicator, and is excited to collaborate with a wide cross-functional team!
Responsibilities
- Identify research needs in partnership with product stakeholders
- Design, plan, and execute research with a wide variety of methods that impacts product roadmaps and longer term strategies
- Implement multi-method research studies that incorporate both qual and quant methodologies
- Adapt research process and practices to the growing needs of the organization
- Advocate and guide strategy for design and product direction
- Collaborate closely with UX research, product management, design, data science, and marketing to evaluate complex user experiences
- Understand user needs and uncover product opportunities
- Socialize research across the company in innovative and engaging ways
- Partner with subject matter experts across the company to take a systems-level view for synthesizing research and insights from across the business
Requirements
- 7+ years in a research field, such as consulting, market research, product development or user experience research
- MA/MS in Human-Computer Interaction, Psychology, Sociology, Economics, Computer Science, Business Administration, or another discipline with a strong research inclination
- Experience with lab, field, individual and group-based qualitative methods, in addition to quantitative, behavioral analysis and statistical methods
- Interest in and experience executing hands-on, primary research
- Experience in data manipulation and analysis using statistical tools (R/Python, SQL/Hive)
- Ability to ask, as well as answer, meaningful and impactful questions for businesses
- Clear, compelling presentation and communication style