User Experience Researcher III ​

We’re looking for user experience researchers, who can help us craft customer experiences on a global scale for multiple brands, across devices and platforms, in a dynamic and collaborative environment.

As a User Experience Researcher on the Transportation team, you will work with designers, content strategists, product managers, and engineers to build a strategic direction that will transform Expedia’s transportation experience.

What you'll do:

• Own strategic research efforts across several product areas

• Conduct generative research to impact your product teams through storytelling

• Collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present meaningful insights

• Plan, design, and lead research strategy that inform business, marketing, product and design decisions for multiple product areas

• Determine what to focus on, based on business objectives and knowledge gaps

• Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design

• Work closely with partners across multiple teams to clearly define and prioritize user research needs and lead efforts to execute on necessary research

• Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints

• Actively find opportunities to improve the user experience across your products

• Describe and present your methods, design explorations and trade off rationale to peers, team partners, product partners, UX leadership & executives

• Estimate work effort and define what needs to be done

Who you are:

• 3-5 years professional experience, with proven success working with product teams and UX designers on software interfaces

• BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus) or equivalent work experience

• We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly

• Deep practical experience with various research methods

• Advanced ability to articulate and visualize both qualitative and qualitative results

• Experience working firsthand with UX design and software product teams

• Ability to develop creative, flexible and rapid approaches to user experience problems

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.   

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.