User Researcher III - Quantitative at Expedia Group

| Bellevue
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Expedia

Do you believe that the best products are built by teams who focus on understanding user behavior? Do you dream of working in a dynamic, iterative environment where research insights can have an immediate impact on a product’s user experience? If so, then Expedia, the world’s largest travel company, wants to talk to you.We are a diverse and inclusive organization. As a team, we focus on a drive for results. We are looking for experienced UX Researchers with a breadth of methodological skills and ability to use research to impact decisions in an agile environment.

You are great for this job if:
  • You have excellent research skills with a record of delivering insights that result in business impact
  • You are motivated by a sense of accomplishment and passion for the work
  • You are known for clear written and spoken communication skills
  • You have proven project management skills and are able to strike the balance between being agile and applying rigor
  • You practice self-awareness and strive to be your best self while finding common ground and building rapport with your peers.
  • We believe that observations are key, that understanding the “why” is critical.
  • We're looking for researchers who can embrace our research philosophy and excel at delivering research insights.
Responsibilities

As a User Researcher III focusing on quantitative research, you will:

  • Conduct surveys and utilize intercept survey software to support the research needs of the entire UX Research team as well as other teams throughout Expedia Group.
  • Work closely with researchers and other partners across multiple product teams to assess their survey needs; then work with them to outline, prioritize, and implement the survey research plan, analyze results, and identify key insights.
  • Conduct surveys including broad user metrics, as well as supporting the qualitative researchers in survey needs for their specific focus areas.
  • Define and consolidate quantitative research to provide insights that influence product and UX decisions and occasionally business decisions.
  • Identify and recommend the best survey methods to answer research questions and prioritize them according to schedule and opportunity constraints
  • Actively find opportunities to improve the survey process and apply new survey methods
  • Be accountable for all aspects of planning, programming, testing, conducting, and analyzing the surveys you work on; this will primarily involve site intercept surveys, but also includes a variety of in-page and email feedback surveys, recruiting surveys, and vendor-run surveys.
  • Consolidate survey findings, often from multiple sources, into a concise, story for partners.
  • Be able to explain your methods and the rationale behind them to peers, team partners, product partners and UX leadership.
  • Estimate work effort and define needed deliverables.
Requirements:
  • It's given that you are a detailed thinker with a strong sense of curiosity that is grounded in cognitive science.
  • We also look for individuals with a creative streak, a love for experimentation and the desire/skills to deliver quickly.
You are:
  • Very detailed and able to accurately track all the details of multiple survey projects at once
  • Able to articulate and visualize quantitative data
  • Used to working firsthand with partners, such as design, product, marketing, analytics, and engineering.
  • Able to develop creative, flexible and rapid survey approaches to user experience problems.
  • Very organized, able to act independently and switch quickly between different projects, even within a day.
  • Comfortable working with vendors and internal staff on technical matters such as A/B test configuration, tag management, Adobe Analytics, javascript, and CSS.
  • Able to coordinate survey translation with internal and external translation teams.
  • A good survey proofreader and tester, with a keen eye for accuracy and an excellent grasp of English language and grammar.
You are familiar with:
  • A number of qualitative and quantitative user research methods; able to identify which methods are the best suited for answering specific research questions.
  • Standard survey methodologies and techniques, from writing survey questions to conducting surveys, analyzing and presenting results.
  • Best-practices for wording of survey questions. Familiarity with standard usability questionnaires such as SUS and SUPR-Q is a plus.
  • Standard statistical analysis techniques, particularly when applied to qualitative data and/or small sample sizes.
  • One or more standard survey software and intercept survey tools (preferably Qualtrics).
  • Preparing contact mailing lists and handling participant panels.
Experience:

While we recognize that there is not one path to becoming an outstanding User Experience Researcher III, we look for:

  • More than 5 years professional experience, with a least 3 years experience running survey projects from beginning to end.
  • BS degree in Social Sciences, HCI, Cognitive Psychology, Market research, or similar areas (Masters degree a plus).
  • Although not required, it is an advantage if you can demonstrate:
  • Experience working within agile design and development teams
  • Personal familiarity with Qualtrics software, Adobe Analytics, Tealium, JS, CSS, SQL, and advanced Excel data manipulation are all a plus.

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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