Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Workflow Design Studio - Lab Manager
• Full-time
• Work Persona: Flexible or Remote
• Region: AMS - North America and Canada
• Employee Type: Regular
Company Description
ServiceNow is making the world of work, work better for people. ServiceNow is the world's most innovative company, ranked #1 by Forbes . We're on the 2020 list of FORTUNE World's Most Admired Companies. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500.
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Role
As we continue expanding our Workflow Design Studio, we are seeking a curious design thinker to create and lead our new 'Lab' team that will work directly with our Product and Sales teams to co-create stories and visuals that inspire our customers about the possibilities of ServiceNow. The Workflow Design Studio Lab will create remarkable narratives with accompanying visuals and then work collaboratively with demo and video production teams to deliver the most compelling customer-facing demos. Artifacts from engagements may include storyboards, visual experiences, Figma mock ups, and process blueprints.
The ideal candidate will foster a strong team environment promoting diverse perspectives and contributions while able to manage the varied responsibilities of the role to include:

• Bring a strong sense of design, creativity, and marketing for the development of relative presentation narratives and experiences.
• Inspire interaction designers, architects, writers, service designers to deliver amazing customer experiences through collaboration and validation.
• Drive recruiting, hiring, and coaching of exceptional Lab members driven to reimagine the customer experience.
• Develop and continually improve team vision and performance as it relates to service offerings, outputs, and team design.
• Evangelize team contributions providing outreach to key sales and marketing partners.
• Participate in sprints and projects ensuring strong connection to team, process, and collaboration partners.

Qualifications
In order to be successful in this role, we need someone who has:

• 7+ years of experience managing a diverse creative/multi-disciplinary team.
• 5+ years of experience of working from a design thinking approach with the ability to envision and inspire holistic customer-centric solutions.
• Ability to nurture an environment that supports collaboration and continuous improvement, along with strong mentoring and communication skills.
• Hands-on, journalistic approach, managing content production.
• Complete understanding and mastery of the narrative creation process including: scripting, storyboarding, directing, editing, etc.
• The ability to work against tight deadlines in a fast-paced environment, working on multiple initiatives and projects simultaneously.
• To be an empathic and optimistic leader who flourishes when collaborating closely with customers, other business units and sales teams.
• Able to articulate and logically communicate concepts with technical and non-technical audiences.
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
• Experience with the ServiceNow product suite or competitive product suites highly desirable

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
JV20
#LI-Remote
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.