Role Description

As a client platform engineer within CorpEng’s Workplace Experience Team, you’re on the front-line of Dropbox’s efforts to transform into a more enlightened place to work. As the world moves beyond mandatory work from home Dropbox is taking bold action to embrace Virtual First; a new work from anywhere paradigm. That means our MacBooks — the systems that you administer as our newest client platform engineer — are Dropbox’s new workplace, making what you do the foundation of how we facilitate a new workplace culture at Dropbox.

Your responsibilities will include enhancing the capabilities of a relatively new deployment of Jamf to meet our usability, telemetry, and security needs. This includes defining and implementing the interfaces that different Dropboxers use in their day-to-day computing environment. 

• For most of the company that means creating a robust and useful Self Service portal 
• For our internal support team, that means an interface that empowers them to solve problems and unblock Dropboxers’ whose work is impacted by an issue
• For our organization, that means creating an interface that hosts telemetry data that verifies the integrity and security of every system in our fleet
• And, for our team, that means leveraging Jamf’s more advanced capabilities to create an engineering workflow that bridges the gap between source control and deployment automation

By joining Dropbox you’ll have a specific role to fill, and will collaborate with a number of cross-functional teams to deliver high impact services to Dropboxers across the entire company. Initially, there’s a lot of foundational work to be done. Over time, we expect that the problem sets will become less foundational and more advanced requiring more detailed data-driven analysis and review to inform decision-making. We can’t promise that it’ll be easy, but we can promise that it’ll be a lot of fun and you’ll both learn a lot and teach us a lot along the way, too.

Responsibilities

• Perform integrations and automation enhancements that make Dropboxer's Macs easier to use for their day-to-day work
• Build and maintain automations in Jamf that minimize KTLO maintenance of macOS and third party applications
• Mentor other Dropboxers within the Workplace Experience Team on core macOS troubleshooting and administration skillsets through onboarding and training programs
• Proactively expand subject mastery by prioritizing continuing education through independent study, educational programs, and conference attendance 
• Keep current on Apple and Jamf's latest product developments, capabilities, and bugs, as well as, familiarity with the competitive landscape of tooling for macOS management
• Plan and implement solutions for organizational problems within a company-wide cadence that cascades from annual plan, to quarterly Objective and Key Results, to 2 week sprints
• Assist with researching and reviewing project statements of work by identifying dependencies and prerequisites 
• Proactively update management on deadlines, deliverables, and requirements to maintain accurate forecasting as new information is discovered
• Act as the technical lead for projects assigned by management
• Represent the Workplace Experience Team's macOS platform expertise within Dropbox's corporate environment
• Draft and edit documentation as part of project deliverables and keep it up-to-date with current state
• Cultivate cross-functional relationships with other organizations within Dropbox 
• Model and promote a can-do, high energy, inclusive workplace that cultivates everyone's talents, strengths, curiosity, and creativity

Requirements

• Five or more years experience building, deploying, and utilizing Jamf to manage macOS in  large, distributed workplaces
• Certifications in at least Jamf 300 or equivalent experience that demonstrates mastery of the knowledge domains covered by those certifications
• Five or more years of experience shell scripting to automate systems administration workloads 
• Experience using source control, such as git
• An in-depth understanding of Apple’s MDM protocol and Configuration Profile specifications
• An in-depth understanding of macOS fundamentals, such as, installer and packages, Launch Daemons and Launch Agents, the preferences subsystem, systemextensions, macOS built-in security tooling (endpoint security framework, openBSM, SIP, Xprotect, Gatekeeper, etc), and unified logs
• Excellent presentation and writing skills to both technical and non-technical audiences in a remote environment
• A bachelor's degree in any field of study or equivalent post-secondary experience providing a depth and breadth of reading, writing, and problem solving experience.

For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $107,400 - 126,400 - $145,400.

This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity. 

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.  Our benefits and perks programs include, but are not limited to: 

• Competitive medical, dental and vision coverage
• (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
• Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
• Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support  
• Mental Health and Wellness benefits 
• Free Dropbox space for your friends and family

Additional benefits details are available upon request.