Dropbox
We're on a mission to design a more enlightened way of working. We believe the world can work better. Join us!
Seattle, WA
Remote

Client Platform Engineer

| Remote
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As a client platform engineer within CorpEng’s Workplace Experience Team, you’re on the front-line of Dropbox’s efforts to transform into a more enlightened place to work. As the world moves beyond mandatory work from home Dropbox is taking bold action to embrace Virtual First; a new work from anywhere paradigm. That means our MacBooks — the systems that you administer as our newest client platform engineer — are Dropbox’s new workplace, making what you do the foundation of how we facilitate a new workplace culture at Dropbox.
 
Your responsibilities will include enhancing the capabilities of a relatively new deployment of Jamf to meet our usability, telemetry, and security needs. This includes defining and implementing the interfaces that different Dropboxers use in their day-to-day computing environment. 
 
  • For most of the company that means creating a robust and useful Self Service portal 
  • For our internal support team, that means an interface that empowers them to solve problems and unblock Dropboxers’ whose work is impacted by an issue
  • For our organization, that means creating an interface that hosts telemetry data that verifies the integrity and security of every system in our fleet
  • And, for our team, that means leveraging Jamf’s more advanced capabilities to create an engineering workflow that bridges the gap between source control and deployment automation
 
By joining Dropbox you’ll have a specific role to fill, and will collaborate with a number of cross-functional teams to deliver high impact services to Dropboxers across the entire company. Initially, there’s a lot of foundational work to be done. Over time, we expect that the problem sets will become less foundational and more advanced requiring more detailed data-driven analysis and review to inform decision-making. We can’t promise that it’ll be easy, but we can promise that it’ll be a lot of fun and you’ll both learn a lot and teach us a lot along the way, too.
Responsibilities
  • Perform integrations and automation enhancements that make Dropboxer's Macs easier to use for their day-to-day work
  • Build and maintain automations in Jamf that minimize KTLO maintenance of macOS and third party applications
  • Mentor other Dropboxers within the Workplace Experience Team on core macOS troubleshooting and administration skillsets through onboarding and training programs
  • Proactively expand subject mastery by prioritizing continuing education through independent study, educational programs, and conference attendance 
  • Keep current on Apple and Jamf's latest product developments, capabilities, and bugs, as well as, familiarity with the competitive landscape of tooling for macOS management
  • Plan and implement solutions for organizational problems within a company-wide cadence that cascades from annual plan, to quarterly Objective and Key Results, to 2 week sprints
  • Assist with researching and reviewing project statements of work by identifying dependencies and prerequisites 
  • Proactively update management on deadlines, deliverables, and requirements to maintain accurate forecasting as new information is discovered
  • Act as the technical lead for projects assigned by management
  • Represent the Workplace Experience Team's macOS platform expertise within Dropbox's corporate environment
  • Draft and edit documentation as part of project deliverables and keep it up-to-date with current state
  • Cultivate cross-functional relationships with other organizations within Dropbox 
  • Model and promote a can-do, high energy, inclusive workplace that cultivates everyone's talents, strengths, curiosity, and creativity
Requirements
  • Five or more years experience building, deploying, and utilizing Jamf to manage macOS in  large, distributed workplaces
  • Certifications in at least Jamf 300 or equivalent experience that demonstrates mastery of the knowledge domains covered by those certifications
  • Five or more years of experience shell scripting to automate systems administration workloads 
  • Experience using source control, such as git
  • An in-depth understanding of Apple’s MDM protocol and Configuration Profile specifications
  • An in-depth understanding of macOS fundamentals, such as, installer and packages, Launch Daemons and Launch Agents, the preferences subsystem, systemextensions, macOS built-in security tooling (endpoint security framework, openBSM, SIP, Xprotect, Gatekeeper, etc), and unified logs
  • Excellent presentation and writing skills to both technical and non-technical audiences in a remote environment
  • A bachelor's degree in any field of study or equivalent post-secondary experience providing a depth and breadth of reading, writing, and problem solving experience.
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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