Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.
We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.
In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.
We have 3 engineering offices worldwide in Seattle (headquarters), Toronto and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.
Our engineering team is responsible for designing, developing, and running web services that make a foundation of the Assurance business. We are responsible for the customer- and agent-facing UI, along with upstream and downstream APIs, integrations with various information providers (MediaAlpha, HasOffers, Experian just to name a few), integration with insurance carriers (Prudential, TransAmerica, Lumico and number of others), payment processors, and financial vendors.
We are working on developing the next generation of our platform that would allow us Assurance to expand into other business domains at a fraction of engineering cost.
You’ve been leading large engineering teams building web services at scale for many years. You have made your share of mistakes and learned from them. You have good instincts and strong judgment, and your decisions were tested by time over and over again. You demonstrate an exemplary level of ownership and no problem is below you. You love to wear multiple hats, create order from chaos, and empower your team to make good decisions. You’re good at leading from the front and you know when it is time to step to the back.
The ideal candidate would
- Have 5+ years of practical experience developing distributed service-based applications
- Have a track record of designing, developing, and shipping complex software projects that required cross-team collaboration
- Be proficient in at least one high-level programming language such as Java, Python, or Ruby
- Have excellent oral and written communication skills
- Have a track record of leading engineering teams and delivering complex projects that require cross-org and cross-team collaboration
- Have comfortable familiarity with AWS services
- Have experience working in the fintech or insuretech business domain
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