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Distinguished Engineer

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is one of the fastest-growing enterprise computing companies today with over $5 billion in revenue and hurtling towards $10 billion in revenue.

We are currently managing hundreds of thousands of customer instances each with exponentially growing data volumes. Our future charge is to manage hundreds of billions of rows per table by revolutionizing data ingestion, storage and retrieval. To hyperscale, we're seeking obsessive data-handling software architects and engineers to:

o Build our own HTAP database for tomorrow’s data workloads

o Build an ultra-scale database for our most demanding customers

o Tuning our existing OSS stack to efficiently and reliably support 21st century computing demands.

The Team

Platform X is a newly formed customer-focused innovation engineering team chartered with delivering radical, emergent data solutions beyond the “swiss army knife” relational database such as Column Stores, HTAP databases, ultra-scale distributed RDBMS, Time-Series databases, Key-Value, Graph databases and specialized database/indexing technologies for unstructured data and search and beyond.

The Role

Design, develop and drive revolutionary data-handling solutions to manage massive, ever-growing data sets. We’re fanatical about designing and building our own data-handling technologies and will also leverage a combination of progressive open source technologies and acquired commercial capabilities. By joining us on this mission, you have the rare opportunity to:

· Sign your name on the metal of a “greenfield” and disruptive database technology.

· Revolutionize and move the needle in database cloud computing.

· Leverage thousands of existing customers’ datasets to drive and test your solutions.

· Flex your 21st innovation skills in many of the emerging database technologies.

· Work on a number of ServiceNow C-Suite visible projects.

Qualifications

Qualifications

Unlike startups or emerging database companies, we already have an eager and a ready set of customers urging us to solve critical data-driven outcomes. Expert-level experience and qualifications to be successful in this role include:

15+ years of database system architecture, scalability, reliability, internals and performance: cache, plan management, statistics collecting, cost model refactoring, adaptive query processing, query execution engine, memory management, massively parallel processing, etc.

  • Query optimizer implementation, tuning, debugging and how optimizers work in concert with index configurations and implementations
  • Large-scale data analytics and data warehousing
  • Experience with internals of existing database engines such as MariaDB, Monet, Oracle, Redshift, Lucene, Cassandra, TiDB, CockroachDB, or others
  • Performance optimization across multiple database engines
  • “Hands on the keyboard” coding in C or Go
  • Design and architectural patterns (e.g. high availability, disaster recovery, ACID, CAP, transaction management)
  • Masters or PhD in Computer Science or related field or equivalent work experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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