Engineering Manager, CRM Platform at 98point6

| Seattle | Remote
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Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.

This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.

CRM Platform

98point6 is looking for an experienced engineering manager to lead the team building and operating our CRM platform that provides a seamless and efficient experience for customers and partners to onboard and manage their relationships with 98point6. Our platform is built on Salesforce and integrates with other sales and marketing tools, as well as internal systems.
 
Your role and impact
 
As Engineering Manager, CRM Platform you will be responsible for leading the team to develop platform features and improvements to meet our company goals, as well as driving efficiency, operational excellence and quality. You will collaborate with product managers and commercial and marketing team members to support company goals, identify and prioritize the work for the team and understand and negotiate requirements from third parties and external clients. You will be responsible for hiring and developing talent on the team and ensuring each member grows both technically and professionally.

Strategic projects you will lead in your first year include:

  • Expand the platform to support a configuration-driven experience for adding channels and opportunities empowering commercial team members to own these additions with little or no engineering work. This will drive new revenue streams and enhance the onboarding experience for customers
  • Collaborate with account management, analytics and commercial teams to build automation, enabling the delivery of timely and relevant utilization insights to customers through the platform
  • Add support for additional methods of payment, utilizing industry best practices and tools for tokenized payments, reducing friction in onboarding while optimizing revenue
  • Deploy features that allow customers and partners to easily obtain answers to common questions within the platform, while providing real-time in-platform escalation methods to a team of rotating account managers
Responsibilities
  • Recruit, manage and develop a diverse group of engineers and administrators at all levels, including planning team growth over the coming years based on company objectives
  • Develop team members in alignment with their needs and goals
  • Maintain an accurate schedule to ensure high-confidence delivery dates
  • Prioritize, plan and organize your team’s work based on business and customer requirements, operational debt and risk
  • Develop and drive longer-term strategic vision for the CRM platform, including integrations, scalability and business process
  • Support operational excellence for your engineering team through defining, driving and reporting on KPIs, leading and participating in incident retrospective and running regular operational reviews
  • Drive technical and process improvements with measurable impact on engineering team and company
  • Lead and support operational review and root cause analysis and identify actions to address and prioritize with appropriate alacrity based on business and customer needs
Qualifications
  • 2+ years experience managing or leading an engineering team
  • 5+ years past experience in software engineering enterprise applications or platforms, ideally using Salesforce Apex, Java or a similar environment
  • Experience driving a team to deliver a successful enterprise platform
  • Demonstrated ability to lead a team to meet quality, reliability and security requirements for their work
  • Track record of growing and developing an engineering team with a healthy culture
  • Experience prioritizing, planning and scheduling work for an engineering team with multiple stakeholders and competing priorities

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TerraformFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • DockerFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SumoLogicAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • TuneCMS
    • SalesforceCRM
    • SendGridEmail

Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Senior Manager, Clinical Operations

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The legal team at 98point6 is an active collaborator in all company initiatives—helping teams navigate our highly-regulated industry. We partner with the product, engineering, marketing, finance and clinical operations teams to review, brainstorm and recommend solutions that will help support our company as we continue to grow and innovate.

Jayda

Associate General Counsel

What makes someone successful on your team?

My team is responsible for training our incredible group of physicians on best practices to deliver care via text. Because of that, success on our team means being willing to constantly improve our methods and join in on collaborative conversations to help ideate new and innovative ideas to deliver a best-in-class training program.

Shane

Senior Manager of Training

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k matching, and a generous parental leave policy. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
98point6 hosts Diversity, Equity and Inclusion lunch and learns which cover health equity and social justice, including the history of racism in medicine, racial and gender equality and LGBTQ+ rights.
Promote from within

Additional Perks + Benefits

We know work—and life—look a little bit different nowadays, but we’re committed as ever to continue building a culture that supports our employees wherever they are during this time. This includes a weekly COVID-19 Q&A with 98point6 Chief Medical Officer, Brad Younggren, MD, home office reimbursement, holistic health reimbursement and
virtual team-building events and social activities.

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