Expedia

Do you care about understanding what customers are looking for? Interested in unlocking key insights to power personalization for a global travel platform? The Customer Insights team is responsible for Brand Expedia’s insight generation systems. These are used throughout the organization by teams to personalise online experiences to the need of the customer and identify market segments that are worth engaging. By knowing our customers we drive richer experiences and realize greater value for the company.

The Engineering Manager will be supporting software development engineers that are located in the Bellevue offices. They will be responsible for guiding dynamic teams that work on defined problems related to the customer insights and personalization - largely executed through supporting and improving the Traveler Profile and Affinity architecture. Knowledge of real-time streaming, queuing systems and machine learning would be beneficial for this role.

In this role you will:

• Work with a dynamic development team that is spread across Seattle and Bangalore
• Contribute product and technical strategy to build key insights that Expedia should know about its customers
• You will support squads that are focused on solving customer problems by providing technical guidance and coaching engineers to produce effective and efficient solutions
• You will communicate with key partners and clients while maintaining platform governance
• Liaising with other engineering and product teams for cross team initiatives
• Ensuring engineering standard methodology and coaching the team to solve technical problems

To be successful in this role we're looking or someone who has:

• Familiarity with data management practices to source and publish information about customers to drive learning and insights
• Exposure to event-driven systems and APIs to support analytics and real-time personalization
• Driven by continuous improvement and contributing towards process and organizational change
• Cares deeply about growing talent and supporting team members to do their best work
• Work with multiple remote teams and time zones
• Familiarity with Java and Object Oriented and Functional programming principles
• Technical understanding of data management, cloud computing, event driven systems and APIs

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.