HelloSign Solutions Architect (Pre-Sales) - Location Flexible at Dropbox

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Role Description
As a Pre-Sales Solutions Architect, you understand HelloSign’s product market fit and have detailed technical knowledge of the HelloSign product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
 
This role will be based in the US, and report to the Head of Solutions Architects at HelloSign, while working directly with the HelloSign and Dropbox Sales teams
Responsibilities
  • You are the subject matter expert on HelloSign product suite; Web App, API, HelloSign for Salesforce, HelloWorks
  • Partner with HelloSign Account Executives in landing and up-selling HelloSign solutions
  • Support HelloSign sales team, Dropbox sales team, and Channel and Business Development teams with discovery, meaningful product demonstrations, technical product knowledge and objection handling in customer meetings
  • Work closely with Engineering, Product, and Customer Success teams to ensure smooth customer onboarding and long-term customer success
  • Collect, prioritize and share product feedback from customers, prospects and colleagues with the Product team
  • Respond to RFPs and RFIs
  • Manage POC’s and Trial’s with deliberate outcomes
  • Embody our core values and uphold our unique company culture. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.
Requirements
  • A proven track record of success in one of the following roles: Pre-sales Consultant, Solutions Consultant, Customer Support, Implementation Consultant, Customer Success Manager or Technical Account Manager
  • Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
  • Bachelor’s degree or equivalent experience
  • Working knowledge of one or more of the following; Ruby, Python, JSON, C#, Java, Javascript, PHP, NodeJS, Apex
  • Outstanding communication and presentation skills and capabilities to build long-term business relationships
  • A strong desire to learn in a rapidly growing and dynamic environment
  • Experience with fast-growing cloud-based software and ability to work at pace
  • Familiarity with Enterprise-class software systems like CLM, CRM, ERP, E-Signature
  • Well versed in SaaS solutions, concepts, and business models
 
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Location

701 5th Ave, Seattle, WA 98104

What are Dropbox Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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