Principal Developer Manager (Developer Platform)

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Zipwhip is a Seattle, WA based SaaS (Software-as-a-Service) company that is changing the way businesses and consumers communicate.   We are one of the main reasons it is possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers and we’re the leading business-texting software and API provider. More than 35,000 companies trust us to increase customer engagement and drive growth through texting on their existing landline, VoIP, and toll-free phone numbers. We offer an intuitive cloud-based software, an enterprise-grade API, and direct network connectivity. Businesses can use any computer or mobile device to reach their customers securely and reliably, every time.  Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S. and Canada, and we deliver billions of texts to consumers nationwide. 

Our strong venture backing allows us to intently invest in our product, technology and team; we’ve received nearly $100 million in funding from strong investors- Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces  and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.  And now we’re expanding internationally- building teams and growing our presence in Calgary.   

We are looking for an experienced developer manager to build a team around our developer platform. Not only is this an opportunity to join the team as one of our first managers in Canada but you’ll help lead the creation obuilding key team to address the needs of our developers. You’ll be  responsible for creating products that attract new customers to our platform through features and accessibility.  

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment. 

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you.

How this role makes an impact:

You-

  • Are a highly motivated engineering manager and leader with a passion for empowering and growing an engineering team 
  • Bring your unique set of diverse experiences and background to our team openly and collaboratively so that we can all expand and grow better and faster 
  • Have an open and honest communication style that provides guidance and expectations for your team 
  • You care about diversity- in team, in products, and work to create a psychologically safe work environment for all employees 
  • Are an engaging communicator, passionate about technology, and have a keen eye for detail, excellent organizational, analytical, and delivery skills, and have an entrepreneurial mindset 
  • Collaborate well yet can make touch decisions and influence stakeholders appropriately 
  • Will be designing a product line that will speak to others in your profession. You will build a product that should attract engineers and convey trust and expertise to decision-makers 
  • Have in-depth practical technical experience with API management, microservices and integration solutions, customer challenges, and best practice 
  • Have experience with security throughout the software development lifecycle. You apply this expertise through design/spec reviews, threat modeling, code reviews, tool selection, vulnerability scanning, and incident response 
  • Have experience in software engineering at a fast paced SaaS growth company. Even though you may not have been coding regularly, you will need to be comfortable reviewing code with software engineers 
  • You understand the goal of each feature request and if you don’t, you're asking questions to develop that understanding 
  • Bias for action 
  • Will lead through modeling and championing our DIRECT values  of Determination, Innovation, Respect, Enthusiasm, Collaboration, and Trust- with customer centricity at the heart of all 
  • Are comfortable dealing with ambiguity and a shifting landscape 
  • Are curious, willing to learn, share, and improve 

The skills you'll need:

  • 10+ years of related product development experience shipping multiple products/services 
  • 3+ years of engineering management experience 
  • Track record of building high functioning teams, including recruiting, mentoring, and retaining diverse talent base 
  • Strong customer focus and deep passion for shipping great products 
  • Experience managing projects with a variety of stakeholders in the organization as well as owning the execution 
  • Show organizational agility, cross-team collaboration, commitment to results, and written and verbal communications 
  • Experience with Service Oriented Architectures (SOA), REST, object-oriented programming, and design patterns 
  • Experience engaging with customers and partners, both inside and outside of Zipwhip to understand their business needs and priorities, technological landscape, and roadmaps 

Why Zipwhip? 

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal   
  • We value diversity and strive to create an environment where everyone can feel safe, valued, empowered, and connected.  
  • A fun, lively startup culture and brand new Headquartered office in Seattle (we can’t wait to get back there post COVID) We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily and are at the forefront of all we do.  
  • Ample opportunities for professional growth, internal advancement and movement, and company-supported learning.   
  • Competitive compensation and stock options.  
  • Full benefits package including parental leave, retirement plan options, PTO, and medical, dental, vision, disability, and life insurance.  
  • Virtual wellness offerings (yoga, meditation) and other wellness offerings.  
  • Stipend for transportation and cell phone usage.  
  • A culture of transparency and open communication, including a weekly Company update meeting (catered weekly lunch when on-site working) hosted by our CEO  

Regular and predictable attendance is an essential function of the job.  

This job is work from home friendly though occasional travel to Headquarters post COVID will be necessary. 

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law. 

We are an E-verify participating employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.

Jenna

Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Culture
Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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