Principal Engineering Manager, Web and Services

| Remote
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We are one of the main reasons it is possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers and we’re the leading business-texting software and API provider. More than 35,000 companies trust us to increase customer engagement and drive growth through texting on their existing landline, VoIP, and toll-free phone numbers. We offer an intuitive cloud-based software, an enterprise-grade API, and direct network connectivity. Businesses can use any computer or mobile device to reach their customers securely and reliably, every time. Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S. and Canada, and we deliver billions of texts to consumers nationwide.

Our strong venture backing allows us to intently invest in our product, technology, and team; we’ve received nearly $100 million in funding from strong investors- Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces.  And now we’re expanding internationally- building teams and growing our presence in Calgary.

We are looking for an experienced senior software developer for our developer platform. You’ll be responsible for creating products that attract new customers to our platform through features and accessibility. 

How this role makes an impact:

You:

  • Are a highly motivated engineering manager with passion to empower and grow an engineering team.
  • Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster.
  • Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges.
  • Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”.
  • You care about diversity- in team, in products, and work to create a psychologically safe work environment for all employees.
  • Are comfortable dealing with ambiguity and a shifting landscape.
  • Are curious, willing to learn, share and improve.
  • Have a strong sense of ownership and accountability for the product you are delivering.
  • Will lead through modeling and championing our DIRECT values of Determination, Innovation, Respect, Enthusiasm, Collaboration, and Trust with customer centricity at the heart of it all

What’s the job really?

  • Responsible for designing, developing, testing, maintaining, and shipping the flagship Zipwhip web application, a large scale, feature rich productivity tool.
  • Hiring, coaching, mentoring, and providing technical leadership to a team of engineers throughout the project lifecycle. 
  • Responsible for leading sprint planning, design brainstorming sessions and code reviews. 
  • Building high performance, scalable JavaScript solutions
  • Solving problems related to streaming user content, real time notifications, and large data sets.
  • Develop solid releases ensuring the Zipwhip SLA's are always at the forefront.
  • Responsible for the planning, the execution, and the success of the technical projects on the roadmap. 
  • Working collaboratively with product managers and stakeholders to own & manage a rapidly evolving product roadmap that delivers on company goals.

The skills you’ll need:

  • 10+ years of related product development experience shipping multiple products / services.
  • 3+ years of engineering management experience.
  • Track record of building high functioning teams, including recruiting, mentoring and retaining diverse talent base.
  • Working in agile teams or startup environment with strong customer focus.
  • Strong competency architecting and developing solutions in iOS and Android frameworks.
  • Programming experience with at least one modern language such as Java, C++, or C#
  • Experience with Service Oriented Architectures (SOA), REST, object-oriented programming and design patterns
  • Experience building web applications. Strong competency developing real-world solutions in React and Redux.
  • Curiosity and interest in learning new programming languages and frameworks
  • Expertise in building delightful user experiences.
  • Understanding of UI design, usability, and accessibility practices
  • Show organizational agility, cross-team collaboration, commitment for results, and written and verbal communications.
  • Commitment for engineering practices that ensure safe and fast paced releases of services.
  • Experience engaging with customers and partners, both inside and outside of Zipwhip to understand their business needs and priorities, technological landscape and roadmaps

    Why Zipwhip?

    • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal   
    • We value diversity and strive to create an environment where everyone can feel safe, valued, empowered, and connected.  
    • A fun, lively startup culture and brand new Headquartered office in Seattle (we can’t wait to get back there post COVID) We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily and are at the forefront of all we do.  
    • Ample opportunities for professional growth, internal advancement and movement, and company-supported learning.   
    • Competitive compensation and stock options.  
    • Full benefits package including parental leave, retirement plan options, PTO, and medical, dental, vision, disability, and life insurance.  
    • Virtual wellness offerings (yoga, meditation) and other wellness offerings.  
    • Stipend for transportation and cell phone usage.  
    • A culture of transparency and open communication, including a weekly Company update meeting (catered weekly lunch when on-site working) hosted by our CEO  

    Regular and predictable attendance is an essential function of the job.  

    This job is work from home friendly though occasional travel to Headquarters post COVID will be necessary. 

    We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law. 

    We are an E-verify participating employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.

Jenna

Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Culture
Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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