ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.

Senior Manager, Enterprise Search at ServiceNow (Remote)

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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are looking for an exceptional manager to lead the Enterprise Search team. A tested leader who can help us shape the way search-based products and services are built, delivered, and managed. We at ServiceNow IT are pushing limits with our own platforms to deliver exceptional employee experience. As the manager of the Search engagement channel, you will play a critical role in leading and delivering best in class employee service delivery and experience.
The Enterprise Search Manager reports to the Advanced Technology Director and will play a key role in leading the search team's technical direction and integration with enterprise solutions. The Enterprise Search Manager will form effective partnerships across ServiceNow Technology.
The Enterprise Search Manager collaborates with various levels of stakeholders (Sr. Leadership, each department's management, project teams, Infrastructure and Field Services leaders, and enterprise architects) on architecture, requirements, and implementation of search-based solutions. Possess a combination of systems and technology experience along with strong thought leadership make the right and balanced technical decisions that deliver key enabling features to support the business.
The Enterprise Search Manager will evangelize the use of modern software development practices, with emphasis on search relevance, performance, and overall search user experience. Build and lead high performing search engineering teams to deliver and support omni channel applications and services at speed and scale. Drive innovation in both technology and process and inspires the teams to achieve outstanding results in a fast-paced environment.
Responsibilities:
  • Implement and support search-based applications that exceed stakeholders' expectations - emphasis on search relevance, performance, and overall search user experience.
  • Hire, coach, mentor, and lead individuals and build a strong cross-functional organization.
  • Architect and build scalable search solutions.
  • Build and manage software delivery, systems integration, and developer support tools.
  • Work with other technical teams to ensure technical strategies, architecture guidelines, and standards are realized by efficient collaboration with architecture, product development, DevOps, and other teams.
  • Plan and lead technology evaluation for various critical areas working closely with cross-functional teams.
  • Manage geographically distributed engineering scrum teams using agile development and DevOps best practices.
  • Bring innovative ideas to the table every day, to help us find better ways to accomplish our customer objectives. Set clear, measurable quality goals for an organization in a data-driven way.
  • Foster a culture of continuous engineering improvement through mentoring, feedback, and metrics.

Qualifications
  • Bachelor's Degree from a 4-year college or university.
  • Master's Degree in related field preferred.
  • 8+ years of experience in software development and high-volume enterprise systems.
    7+ years of experience in managing and overseeing enterprise-level programs which require extensive collaboration across various groups in a matrix organization.
  • Must also have a broad and deep technical understanding of the technologies in this field, including but not limited to:
    • Experience with programming languages- Java, JEE, latest features leveraging functional programming.
    • Experience with search engines like Lucene, Apache SOLR, Attivio, or Elastic Search.
    • Modern System Architecture Patterns.
    • Experience in designing and analyzing key search metrics.
    • Strong data management principles, around data architecture, modeling/design, data quality, security, data organization, and operations.
  • Partner with Analysts and Data Scientists on delivering reliable data that powers machine learning models for intent-based search.
  • Ability to effectively share technical information, communicate technical issues and solutions to all levels of business.
  • Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time, and communicate timeline to team members.
  • Ability and desire to take product/project ownership.
  • Ability to work a flexible schedule based on the organization and Company needs.

You Will Love This Role, If:
  • You have a passion for search technology and scaling a business through partnerships.
  • You enjoy problem solving and being a cross-functional change agent.
  • You are professionally curious and are comfortable "leading by example".

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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