Senior Technical Support Engineer

| Bellevue
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We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, Wells Fargo, & Softbank.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

Flexport is looking for SaaS Operations Engineers to help Flexport establish itself as the most trusted company in the global trade ecosystem. As SaaS Ops Engineer, you are responsible for administering SaaS & Client platform technologies. You have expertise in SaaS administration including GSuite, O365, SSO, AD, etc, as well as Client Platforms including Mac, Windows. You are passionate about solving problems and helping internal customers. You like to continuously look for ways to improve all aspects of IT processes by looking for ways to automate & deploy innovative repeatable processes.

What you’ll do:

  • Partner with IT, Security, and Engineering teams to support, deploy, and maintain secure system infrastructure, SaaS ecosystem & Client Platforms aligned to internal standards and industry best practices
  • Perform administration activities across our environments including servers, end user client devices and SaaS applications such as GSuite, O365, Okta, Slack, Bluejeans, WSO, etc.
  • Serve as the primary escalation channel for support-related technical issues
  • Develop, refine and support end user device management with a structured process around patching,

          testing and deploying upgrades.

  • Proactively monitor SaaS applications & infrastructure, aggressively communicate and help

          troubleshoot any issues as appropriate

  • Participate in on-call incident response rotation
  • Coordinate activities with cross-functional stakeholders to plan scheduled maintenance or updates
  • Develop and maintain clear and thorough technical documentation as it pertains to operating

          procedures, change management, inventories, etc.

  • Perform other tasks as requested and prioritized by the TechOps Manager

What you’ll need:

  • Strong interpersonal and communications skills
  • 5-8+ years of system engineering experience in a fast-paced global environment
  • 2+ years of experience and expert level knowledge in maintaining Linux systems and open-source

          services

  • 2+ years of experience with administration of collaboration & communication technologies such as GSuite, O365, Slack etc
  • 2+ years experience with one or more scripting languages, such as, Python, Go, JavaScript, or Ruby
  • 2+ years of experience administering SSO, AD as well as Client Platforms such as Mac, Windows etc
  • Basic understanding of networking technologies
  • Excellence in problem-solving, strategic thinking, and collaboration with cross-functional teams
  • Ability to work with a diverse, and globally distributed team

Culture & Values

  • Learn more at www.keyvalues.com/flexport

Where you’ll work:

Our flagship office is on Market Street in San Francisco, but we also have engineering teams working out of our locations in Atlanta, Seattle, and Chicago. Remote work is also possible from CA, CO, DC, FL, GA, IL, NJ, NY, OR, PA, TX, VA, WA. As a truly global company, we don’t let geography slow us down. We rotate hack-a-thons and move Flexporters all around the world.

Investing your time with Flexport means having immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

    At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Location

Our office is right in the heart of historic Seattle, steps from Pike Place Market and surrounded by food, music, art, and ocean and mountain views.

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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